Team Leader

1 week ago

Delhi Greater Noida NCR Noida, India Provana Full time US$ 9,00,000 - US$ 12,00,000 per year

Role & responsibilities

Legal and Medical Operations

  • Downloading, uploading, and allocating legal/medical cases.
  • Monitoring and ensuring TAT adherence for all workflows.
  • Reviewing daily emails, prioritizing workload, and documenting daily operations.

Team & Work Management

  • Managing PWM (Production Workforce Management) and task dashboards.
  • Forecasting volume, resource planning, and rostering.
  • Handling rush requests, overtime planning, and effective task distribution.
  • Conducting quality checks and sharing performance insights.
  • Organizing daily huddles, monthly reviews, and HR meetings.
  • Reviewing and approving leaves through HRMS systems (e.g., People Strong).
  • Managing leave planners, shift rotations, and attendance records.

People Leadership

  • Leading interviews, onboarding, and training of new joiners.
  • Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed.
  • Coordinating team bonding activities, recognition programs, and engagement events.
  • Creating, validating, and tracking KPI performance metrics.
  • Providing coaching, conflict resolution, and professional development support.

Client & Stakeholder Communication

  • Attending and leading client calls, sharing MOMs and agendas.
  • Acting as Point of Contact (POC) for client escalations and new client transitions.
  • Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations.
  • Sharing weekly/monthly updates and addressing escalations professionally.

Reporting & Process Management

  • Creating SOPs and RCA documents for process governance.
  • Managing billing reports and client invoicing data.
  • Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations.
  • Updating inventory trackers, maintaining dashboards, and managing documentation repositories.
  • Handling IT issues and coordinating with support teams.
  • Supporting IPACS management

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