Technical Support Specialist

2 weeks ago

Pune, Maharashtra, India Alp Consulting Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title:
Technical Support Engineer – Desktop Support

Location:
Pune, India

Experience:
5 to 8 years

Job Type:
Full-Time

Roles and Responsibilities:

  • Provide technical support to end users via
    phone, email, or chat
    for desktop, laptop, and printer-related issues.
  • Diagnose and troubleshoot
    hardware and software problems
    using tools such as
    System Log Explorer (SLE)
    and
    remote support software
    .
  • Ensure timely resolution of incidents by efficiently managing tickets through
    ITIL-based ticketing systems
    .
  • Collaborate with cross-functional internal teams to resolve
    complex or escalated technical issues
    .
  • Maintain detailed and accurate documentation of support cases and solutions.
  • Assist in the configuration and maintenance of desktop systems, standard software, and related peripherals.
  • Follow organizational protocols and service level agreements (SLAs) to maintain high customer satisfaction.

Desired Candidate Profile:

  • 5 to 8 years
    of hands-on experience in a similar technical support role.
  • Proven expertise in supporting
    desktops, laptops, and printers
    in an enterprise environment.
  • Proficient in using
    ITIL-based ticketing tools
    for tracking and resolving customer requests.
  • Strong troubleshooting skills for
    common desktop applications
    (e.g., Microsoft Office, Outlook, Windows OS, antivirus tools).
  • Excellent communication and interpersonal skills to interact with clients and team members effectively.
  • Ability to work independently and prioritize multiple support requests in a fast-paced environment.
  • Familiarity with remote desktop support tools and enterprise-level configuration standards.

Preferred Qualifications:

  • ITIL Foundation Certification (preferred)
  • Microsoft or CompTIA Certifications (added advantage)

Work Location:
Pune, India

Work Mode:
Onsite / Hybrid (As per business requirements)

Joining:
Immediate to 15 Days (preferred)

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