ServiceNow System Administrator

2 days ago

Chennai Hyderabad Kolkata, India Shashwath Solution Full time US$ 90,000 - US$ 1,20,000 per year

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

Platform Administration:

Manage user access and permissions

Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)

Implement and maintain workflows, business rules, and UI policies

Troubleshoot and resolve system issues

Monitor system performance and optimize as needed

Service Catalog Management:

Create, maintain, and publish service catalog items

Configure approval workflows and notifications

Manage service offerings and their lifecycle

Reporting and Analytics:

Design, develop, and maintain reports and dashboards

Analyze data to identify trends and insights

Generate ad-hoc reports as needed

Integration:

Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)

Configure inbound and outbound integrations

Upgrade and Patch Management:

Plan and execute ServiceNow upgrades and patch installations

Test and validate upgrades to ensure system stability

Best Practices:

Adhere to ServiceNow best practices and standards

Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications:

5+ years of experience in ServiceNow administration

Strong understanding of ITIL processes

Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)

Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)

Ability to troubleshoot and resolve technical issues

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Preferred Skills:

ServiceNow certifications (e.g., Certified System Administrator)

Experience with ServiceNow integration with other systems

Knowledge of ITIL v4

Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

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