System Administrator, Servicenow HRsd

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

**In this role, you will**
- ** Platform Administration**:

- Administer, configure, and maintain the ServiceNow HRSD platform, ensuring its stability, reliability, and security.
- Conduct routine system checks, updates, and patches to keep the platform current.
- ** User Access and Permissions**:

- Manage user access and permissions within the ServiceNow HRSD platform, ensuring proper roles and security controls.
- Collaborate with HR and IT teams to establish and enforce access policies.
- ** Incident and Problem Resolution**:

- Monitor and respond to incidents and service requests related to the ServiceNow HRSD platform.
- Address system issues promptly to minimize impact to Employees and HR operations.
- ** Configuration and Customization**:

- Configure and customize the ServiceNow HRSD module to meet evolving business requirements.
- Work with HRSD Analyst and Architect to Implement system changes, workflows, and UI enhancements as required.
- ** Integration Management**:

- Collaborate with IT teams to manage integrations between ServiceNow HRSD and other HR systems.
- Ensure smooth data flow and troubleshoot integration issues as they arise.
- ** Documentation**:

- Maintain comprehensive documentation of system configurations, changes, and troubleshooting procedures.
- Collaborate with HRSD Analyst to provide user guides and training materials to HR teams and end-users.
- ** System Monitoring and Performance Optimization**:

- Monitor system performance, identifying areas for improvement and optimization.
- Implement best practices to enhance the overall performance of the ServiceNow HRSD platform

**In this role, you’ll need **

**Experience and Skills**:
5+yrs of experience in Service Now platform
- ** ServiceNow Administration**:

- Proven experience in administering and configuring the ServiceNow platform, with a focus on the HR Service Delivery module.
- ServiceNow Certified System Administrator (CSA) certification is highly desirable.
- ** Technical Proficiency**:

- Strong technical knowledge in scripting languages (JavaScript), HTML, CSS, and other relevant technologies for ServiceNow customization.
- Experience with ServiceNow workflow design and UI configuration.
- ** Problem-Solving Skills**:

- Effective problem-solving skills with the ability to diagnose and resolve system-related issues promptly.
- Proactive approach to identifying potential problems before they impact operations.
- ** Communication and Collaboration**:

- Excellent communication skills with the ability to collaborate effectively with ServiceNow vendor, HR teams, IT teams, and end-users.
- Support HRSD Analyst and Architect to translate business requirements into technical system configurations.
- ** Attention to Detail**:

- High attention to detail in system configurations, access management, and documentation.
- Ability to ensure accuracy and data integrity within the ServiceNow HRSD platform.
- ** Time Management**:

- Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
- Experience working on multiple projects simultaneously.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees sa