ServiceNow HRSD
3 weeks ago
About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Job Title: HRSD Performance Analytics
Location: PAN India
Work Mode: Hybrid
Experience: 6+Years
Job Type: Contract to hire (C2H)
Notice Period: - Immediate joiners.
Key Responsibilities
Report Dashboard Development
o Create and maintain scheduled and adhoc reports in ServiceNow using Performance Analytics Report Designer and other ServiceNow tools
o Build real time dashboards and visualizations to track KPIs SLAs and trends across various HRSD modules
o Utilize ServiceNows Performance Analytics PA to build widgets indicators and scorecards
Data Analysis Insights
o Analyse HRSD data to identify patterns bottlenecks or anomalies in service performance
o Provide insights and recommendations to improve service delivery and process compliance
o Ensure data integrity and consistency in reporting outputs
Stakeholder Collaboration
o Collaborate with HRSD process owners Business Service Line Leads and ServiceNow administrators to gather reporting requirements
o Present findings and visual reports to business stakeholders in a clear and actionable manner
o Support executive reporting needs with high quality summary level dashboards
Platform Support
o Ensure reporting structures align with changes or enhancements in the ServiceNow data model
o Partner with the ServiceNow team to validate data sources field level access and performance optimization
o Support data governance security policies and access control for reporting components
Knowledge sharing
o Ensure the set up is shared with the existing team to be able to maintain for future enhancements
3 Required Qualifications
Bachelors degree in Information Systems Computer Science Data Analytics or related field
24 years of experience with ServiceNow reporting tools including Performance Analytics
Strong understanding of HRSD processes and modules within ServiceNow
Proficiency in ServiceNow Report Designer PA widgets and dashboard configurations
Experience working with large datasets KPIs and data visualization
Advanced skills in Excel and familiarity with data analysis tools Power BI Tableau etc are a plus
Strong communication skills and stakeholder management
4 Preferred Qualifications
ServiceNow Certified System Administrator or Reporting Performance Analytics certifications
Knowledge of ITIL framework and service delivery concepts
5 Key Competencies
Analytical thinking problem solving
Business acumen and service orientation
Attention to detail and data accuracy
Strong documentation and visualization skills
Collaboration across cross functional teams
6 Working Conditions
Occasional participation in global team calls or cross time zone meetings
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