ServiceNow HRSD Developer
3 days ago
Position Overview:
We are seeking two experienced ServiceNow HRSD Developer/Administrators. These individuals will primarily support Human Resources Service Delivery (HRSD) initiatives, with flexibility to assist in ITSM, CMDB, and other ServiceNow modules during emergencies or when bandwidth allows.
Key Responsibilities:
- Design, develop, and maintain ServiceNow HRSD workflows, forms, and integrations.
- Configure and customize HRSD modules including Case and Knowledge Management, Employee Service Center, Lifecycle Events, and HR integrations.
- Collaborate with HR stakeholders to gather requirements and translate them into technical solutions.
- Ensure platform stability, performance, and compliance with best practices.
- Provide occasional support for ITSM, CMDB, and other ServiceNow modules as needed.
- Participate in platform upgrades, patching, and performance tuning.
- Document technical specifications, configurations, and procedures.
Required Qualifications:
- Minimum 3 years of hands-on experience in ServiceNow development and administration, with at least 3 years in HRSD (concurrent experience acceptable).
- Strong understanding of ServiceNow architecture, scripting (JavaScript), and integration methods (REST, SOAP).
- Experience with ServiceNow Studio, Flow Designer, and Scoped Applications.
- Bachelors degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, Science, Business discipline, or a related field.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Implementation Specialist – HRSD
- Certified Application Developer (CAD)
- Experience with Agile/Scrum methodologies.
- Exposure to other ServiceNow modules like ITSM, CMDB, and GRC.
Work Environment:
- Offshore-based role with remote collaboration across global teams.
- Must be available during overlapping hours with U.S. Eastern Time Zone for meetings and coordination.
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