Operation Manager

2 days ago

Tirunelveli, Tamil Nadu, India ARAFA INDUSTRIES Full time ₹ 4,80,000 - ₹ 6,00,000 per year
  • Fully responsible for all aspects of all departments.
  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTSfeedback / RSTSfeedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
  • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
  • Monitor the purchase / indent / requestions of each department, the accounts receivable(collection from debtors) and the accounts payable(payable to the vendors/ suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, parstock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitalityculture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Conduct weekly / Daily meeting with marketingpeople for enquiry& follow up & conversion to grow up the business.
  • Monitor and maintain operation & overheadcostin order to maintain maximum revenue to the organisation.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Any other duties assigned.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Leave encashment

Experience:

  • total work: 3 years (Preferred)

Work Location: In person

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