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Branch Manager

2 weeks ago

Tirunelveli, Tamil Nadu, India Tony Chapal Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Role Overview

We are seeking an experienced and result-oriented Branch Manager to lead and manage daily operations at our aesthetic clinic. The role requires strong leadership, operational management, and customer service excellence to ensure smooth clinic functioning, patient satisfaction, and achievement of business goals.

Key Responsibilities

Operations & Administration

  • Oversee day-to-day operations of the branch, ensuring smooth workflow.
  • Implement and monitor Standard Operating Procedures (SOPs) for clinic services.
  • Ensure compliance with healthcare regulations, safety, and quality standards.
  • Manage inventory, procurement, and maintenance of equipment and consumables.

Business Development & Sales

  • Drive branch revenue, sales targets, and profitability.
  • Plan and execute marketing and promotional activities to attract new clients.
  • Analyze local market trends and competitors to identify growth opportunities.
  • Collaborate with the marketing team to run effective campaigns.

Patient Experience & Client Relations

  • Ensure high-quality patient care and client satisfaction.
  • Handle escalations and resolve complaints with professionalism.
  • Conduct patient feedback sessions and implement improvements.
  • Maintain confidentiality and ethical standards in all patient interactions.

Team Management

  • Lead, train, and motivate clinic staff (doctors, nurses, front office, therapists).
  • Set performance goals and conduct regular performance reviews.
  • Ensure proper staff scheduling, discipline, and work culture.
  • Support staff development through continuous training and guidance.

Finance & Reporting

  • Monitor branch budgets, expenses, and financial performance.
  • Prepare and present weekly/monthly reports to senior management.
  • Ensure timely billing, cash handling, and reconciliation.

Requirements

Education & Qualifications

  • Bachelor's degree in Business Administration, Healthcare Management, or related field.

Experience

  • 3–7 years of experience in branch/clinic/hospital/retail management.
  • Prior experience in aesthetic / healthcare / wellness industry preferred.

Skills

  • Strong leadership and team management abilities.
  • Excellent communication, negotiation, and customer service skills.
  • Knowledge of clinic operations, compliance, and healthcare standards.
  • Sales-oriented mindset with business development acumen.
  • Proficiency in MS Office and familiarity with CRM/clinic management software.

Job Type: Permanent

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Ability to commute/relocate:

  • Tirunelveli, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • minimum: 3 years (Preferred)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person