CRM / Customer Relationship Executives - Luxury products HNIs

1 day ago

Mumbai, Maharashtra, India The Search House Full time ₹ 5,00,000 - ₹ 15,00,000 per year
What would you be required to do?
  • Attending to all client phone call enquiries received from newspaper inserts, references ,newspaper ads or marketing activities.
  • Validation of client information as per our criteria and recording of the same in internal databases
  • Fix appointment of the clients for the experience centre visits.
  • Meet and greet them once they visit the gallery
  • Be the intermediary between them and design teams for initial requirements.
  • Post the initial conversation the CRE would schedule and coordinate the meetings with the client.
  • Give a tour of the experience center if needed.
  • The CRE shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.
  • The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner.
What skills we are looking for?
  • Preferably Masters'/ bachelor's degree, experience in client relations
  • Proven record in handling HNI clients in luxury sector 
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office
  • Passion and dedication towards client servicing
  • Must be a good listener and pay attention to detail.
Skills needed
  • Prior experience in dealing with HNI clients.
  • Excellent proficiency in verbal and written communication.
  • Basic know-how of any ERP system
Company Profile :

Our client is a  luxury Home Décor natural stone brand, revolutionising the marble industry in India focussed at HNI and UHNI segment.

The stones are used in  luxury home décor and luxury office décor. 

They have a collection of  100+ luxury marble, granite and rare onyx

It's nothing less than a revolution in the natural stones industry- bringing the finest natural stones to India and changing the way they're sold. Associated with the world's best marble quarries across continents it is the first-of-its-kind indigenous luxury brand with 279 of India's Fortune 500 families as clients currently.

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