Luxury Retail

20 hours ago


Mumbai, Maharashtra, India Debtors Watch LLP Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description: What would you be required to do?
• Attending to all client phone call enquiries received from newspaper inserts, references ,newspaper ads or marketing activities.
• Validation of client information as per our criteria and recording of the same in internal databases
• Fix appointment of the clients for the experience center visits. Meet and greet them once they visit.
• Be the intermediary between them and Sales team for initial requirements.
• Post the initial conversation the CRM would schedule and coordinate the meetings with the client.
• Give a tour of the experience center if needed.
• The CRM shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.
• The CRM shall keep a record and maintain the data of all the meetings and visits in a diligent manner. What skills we are looking for?
• Preferably Masters'/ bachelor's degree or 3+ years' experience in client relations
• Proven record in handling HNI clients in luxury sector for 3+ years
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office
• Passion and dedication towards client servicing
• Must be a good listener and pay attention to detail. Skills needed
• Prior experience in dealing with HNI clients.
• Excellent proficiency in verbal and written communication.
• Basic know-how of any ERP system



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