Fun Consultant

About Us:

Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries in Premium to Luxury segment of Retail. RBL began operations with a mandate to launch and build international and domestic brands in the premium-to-luxury segment across apparel, footwear and lifestyle businesses. Its current portfolio comprises of all long-term partnerships such as Bally, Kate Spade, Emporio Armani, Canali, Coach, Brooks Brothers, Diesel, MUJI, Steve Madden, Superdry, Hunkemoller, Iconix etc. We have 60 International Brands & Omni-channel partnerships in the country with over 700+ point of sales. 

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1/A2

Location:

HSP Lower Parel, Borivali - Sky city mall.

Role:

Warmly welcome and approach each customer – customer's inclination to shop starts right from the first step & eye contact.

• Believes and lives the attitude of "Sheer customer delight" – go beyond
• To efficiently adhere to all "company procedures and policies."
• To work with the team to achieve award winning "customer service."
• To actively approach all aspects of work in a positive, productive, and professional manner.
• To ask for feedback about performance. 

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on "what suits better" – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of "Sheer customer delight" – go beyond
• Contribute towards merchandising and keeping the ambience is in accordance with the Brand standards and guidelines.
• Live the "ownership mentality" – looks for areas to contribute on factors impacting overall store performance – create niche for the store in the vicinity\mall.
• Ability to deliver on all aspects with least guidance from the store manager.
• Dealing well with different viewpoints as part of a (multidisciplinary) team.
• Work co-operatively with equals or other team members to set responsibilities.
• Share information, ideas and suggestions to accomplish mutual goals.
• Support team decisions even if not in total agreement.

Desired Skills & Abilities:

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc. 

Education & Experience Required

• 0 to 4 yrs. Preferably in premium retailing.
• Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product.
• Should be able to share multiple instances of "Customer Delight" and strong "one-to-one relationship building".
• Experience working with children will be an added advantage

What's in the Magic Box for You:

With its solid management team, loyal customer base, strong cash flow and return on equity, RBL is ideally positioned to successfully execute its growth strategies. Every individual here can bring their purpose to life through their work and be a part of an environment of inspiring leaders. Join Us and become a part of this MAGIC BOX which will unlock your abilities of executing things in a manner and at a pace, where–You will surprise yourself As an Affirmative Action & Equal Opportunity Employer, RBL is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. We welcome qualified applicants for employment without regard to race, color, ancestry, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Opportunity to be a part of a historic and legacy brand Hamleys The scope for a candidate to not only work in the country but also work on International assignments in departments like Marketing , B & M and VM Hamleys is the only brand where in spite of being an adult you will be able to look at products and the magic through the eyes of a child As a Brand we encourage our employees to not only have ownership in what they do ,but also have a strong risk taking attitude. A growing brand and the opportunity to create history in the Industry in India. Above all we want our employees to have loads of fun even at work