Technology Support II-Build and Release/change management

2 weeks ago

Hyderabad, Telangana, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

JOB DESCRIPTION

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member within the Infrastructure Platforms team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

  • Oversee Air Traffic Control for all ServiceNow platform changes, ensuring conflict avoidance and thorough impact analysis.
  • Conduct daily coordination calls to plan and manage releases or changes on ServiceNow platforms.
  • Facilitate and coordinate releases that affect individual or multiple service offerings, ensuring smooth transition into production.
  • Create comprehensive Release Stories to document all release artifacts, including runbooks and release notes.
  • Generate and approve JET Release records linked to Change Records.
  • Review Release Records and associated changes for completeness prior to production deployment.
  • Manage release calendars, resolve change conflicts, and schedule change slots for schema-related activities.
  • Obtain necessary signoffs from Product Owners for all releases.
  • Identify common, low-risk, repeatable changes suitable for conversion to Standard Changes.
  • Track and report metrics related to releases and changes.
  • Participate in CAB meetings to discuss upcoming production changes on the platform.

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 2+ years applied experience
  • Hand on experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
  • Proven ability to work in an agile environment.
  • Experience in regular release management activities, including collaboration with Agile development teams, understanding sprint cycles, and working closely with various development teams.
  • Ability to work with cross-functional teams (Operate, Application, Scrum teams) and provide guidance on release types (Go-live, Minor, Major, Indexing/Schema activities).
  • Strong skills in change management and compliance with regulatory requirements.
  • Perform risk analysis and provide overall governance for changes entering production.
  • Support incident management by collaborating with Incident Managers and Production Management to resolve issues arising from releases.
  • Assist with major MEPCs related to ServiceNow upgrades, including working with the MEPC team to establish restrictions for TDW ServiceNow upgrades.
  • Coordinate bundled releases across all ServiceNow Platforms for post-upgrade regression fixes and manage the overall effort.

Preferred qualifications, capabilities, and skills

  • Collaborate with the Release Automation team to identify and automate repetitive manual tasks.
  • Coordinate emergency changes, assess risks, and oversee code/change movement to production.
  • Facilitate audit requests by coordinating between auditors and application teams, and providing required evidence.
  • Relevant experience with the ServiceNow platform.

ABOUT US

  • Technology Support II-Build and Release/change management

    1 week ago

    Hyderabad, Telangana, India JPMorganChase Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member within the Infrastructure Platforms team,  you will play a vital role in ensuring the operational stability, availability, and performance of our production application...

  • Build and Release Engineer

    1 week ago

    Hyderabad, Telangana, India ConvergeOne Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    C1 Company OverviewC1: 1 Contact, 1 Connection, 1 ChoiceC1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with...

  • Release Manager

    3 days ago

    Hyderabad, Telangana, India Foundation AI Full time

    JOB DESCRIPTIONDesignation: Release ManagerLocation: Hyderabad, IndiaWork Mode: OfficeAbout US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles, matches, classifies, and saves each to your DMS and then automates document-dependent workflows according to your rules. Read more about us at  Job...

  • Technical Release Manager

    5 days ago

    Hyderabad, Telangana, India Insight Global Technologies Full time ₹ 10,000 - ₹ 50,000 per year

    Role & responsibilitiesPreferred candidate profileThe Technical Release Manager is responsible for planning, coordinating, and executing software releases into production environments. This role ensures smooth deployments, compliance with governance standards, and minimal disruption to business operations. The ideal candidate combines strong technical...

  • New Release

    1 week ago

    Hyderabad, Telangana, India anpct Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview The New Release role is critical in ensuring the successful launch of new products and updates at our organization. This position serves as the liaison between various departments, including product development, marketing, and customer support, to facilitate a seamless rollout of new offerings. The New Release Coordinator is responsible for...

  • Release Manager

    1 week ago

    Hyderabad, Telangana, India Sureify Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description: Release Manager  Position: Release Manager Location: Hyderabad, India Reports To: Senior Director, Client Support Services About Sureify Sureify is on a mission to help life insurance carriers thrive in the digital age. Through our Lifetime platform, we enable insurers to digitally engage with their policyholders, streamline new business...

  • Release Manager

    2 weeks ago

    Hyderabad, Telangana, India Sureify Labs Full time ₹ 17,50,000 - ₹ 25,00,000 per year

    Job Description: Release ManagerPosition: Release ManagerLocation: Hyderabad, IndiaReports To: Senior Director, Client Support ServicesAbout SureifySureify is on a mission to help life insurance carriers thrive in the digital age. Through our Lifetime platform, we enable insurers to digitally engage with their policyholders, streamline new business and...

  • Change Manager

    7 days ago

    Hyderabad, Telangana, India Genpact Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Technical Associate – Change ManagerTechnical Associate – Change Manager-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...

  • Release Manager

    2 weeks ago

    Hyderabad, Telangana, India Sureify Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description: Release Manager PositionLocation: Hyderabad, IndiaReports To: Senior Director, Client Support ServicesAbout SureifySureify is on a mission to help life insurance carriers thrive in the digital age. Through our Lifetime platform, we enable insurers to digitally engage with their policyholders, streamline new business and underwriting...

  • Product Manager II

    1 week ago

    Hyderabad, Telangana, India Microsoft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join Microsoft in this amazing opportunity as a Product Manager II launching innovative and impactful AI -ready solutions across Microsoft's Devices Operations business.As a Product Owner, you will help lead the development and implementation of AI solutions and AI-ready architecture by partnering with engineering and business stakeholders to translate...