E-Commerce Specialist

Company Description
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.

Job Description
As the Ecommerce Head for our storage company, your primary responsibility is to lead and drive the overall Ecommerce strategy, operations, and sales across multiple platforms. You will be instrumental in setting and achieving sales targets, developing strategic partnerships, and enhancing our online presence to drive revenue growth and market share in the digital space.

• Ecommerce Strategy Development: Develop and execute a comprehensive Ecommerce strategy aligned with the company's overall objectives. Identify market opportunities, emerging trends, and competitive landscapes to drive business growth.
• Sales Target Setting and Achievement: Define and implement sales targets across different Ecommerce platforms. Monitor performance metrics regularly, analyze data, and optimize strategies to ensure targets are met or exceeded.
• Platform Management: Oversee operations on major Ecommerce platforms. Manage product listings, optimize content, pricing, promotions, and inventory to maximize visibility, sales, and customer satisfaction.
• Partnership Development: Cultivate and manage relationships with key Ecommerce partners, negotiate terms, and explore collaborations to expand the company's presence and reach on various platforms.
• Marketing and Promotions: Collaborate with marketing teams to develop and execute effective online marketing campaigns, including advertising, SEO, social media, and email marketing to drive traffic and sales.
• Data Analysis and Insights: Utilize analytics tools to gather insights on customer behavior, market trends, and sales performance. Translate data into actionable strategies for continuous improvement.
• Team Leadership: Lead, mentor, and develop a high-performing Ecommerce team. Foster a culture of innovation, collaboration, and continuous improvement.
• Compliance and Operations: Ensure compliance with Ecommerce platform regulations, manage inventory, shipping, returns, and customer service operations to maintain a seamless buying experience.
• Product Development and Innovation: Work closely with product teams to identify opportunities for new storage solutions or product improvements based on Ecommerce market trends and customer feedback.
• Customer Experience Enhancement: Continuously improve the online customer journey, from browsing to purchase and post-sale support, to increase customer satisfaction and loyalty in the storage solutions market.
• Budget Management: Develop and manage the Ecommerce department budget, allocating resources effectively to maximize ROI across various online channels and initiatives.
• Technology Integration: Stay abreast of emerging Ecommerce technologies and platforms. Evaluate and implement new tools and systems to enhance the company's online capabilities and maintain a competitive edge in the storage industry.
• Cross-functional Collaboration: Work closely with other departments such as IT, logistics, and customer service to ensure seamless integration of Ecommerce operations with overall business processes.

Qualifications

• MBA, Marketing, or a related field; advanced degree in Ecommerce or Digital Marketing is a plus.
• Proven experience 6years+ in Ecommerce management, preferably within the consumer goods or retail industry, with a track record of driving significant sales growth.
• Strong understanding of major Ecommerce platforms, their algorithms, and best practices.
• Analytical mindset with proficiency in data analysis tools and the ability to derive actionable insights.
• Exceptional leadership, communication, and negotiation skills.
• Strategic thinker with the ability to execute plans effectively in a fast-paced environment.
• Demonstrated success in setting and achieving ambitious sales targets in an Ecommerce setting.
• Proficiency in Ecommerce analytics tools such as Google Analytics, or similar platforms.
• Experience with CRM systems and marketing automation tools.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Knowledge of SEO/SEM principles and best practices for driving online traffic and conversions.
• Experience in budget management and financial planning for Ecommerce operations.
• Excellent vendor management skills and ability to negotiate favorable terms with partners.
• Adaptability and willingness to stay current with emerging Ecommerce trends and technologies.
• This role offers an exciting opportunity to spearhead our Ecommerce initiatives and drive our company's growth in the digital marketplace. If you're passionate about Ecommerce innovation and have a track record of achieving outstanding results, we'd love to hear from you

Additional Information
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.