Offshore Delivery Head

2 weeks ago

Bengaluru Hyderabad, India Search Advisers Services Guj Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • Strategic Leadership:

  • Define and execute the vision, strategy, and roadmap for the ODC in alignment with the companys global objectives.

  • Establish the ODC as a center of excellence for software development, Data/AI, and innovation in next gen technologies such as Gen AI, Agentic AI etc.

  • Develop and monitor key performance indicators (KPIs) such as project delivery timelines, cost efficiency, and client satisfaction.

  • Technical Skills:

  • Strong understanding of Enterprise software ecosystems, Agile methodologies,

  • CTO mindset with deep understanding of enterprise architecture patterns and modern data architecture,
  • Must understand cloud platforms like AWS/Azure and Cloud data technologies,
  • Presales and RFP bid management experience

  • Familiarity with project management tools (e.g., Jira, Trello) and version control systems (e.g., Git).

  • Operational Management:

  • Oversee the setup of the ODC, including infrastructure, hiring, and compliance with local regulations.

  • Manage day-to-day operations, ensuring seamless collaboration between the ODC and global teams across different time zones.
  • Implement agile methodologies (e.g., Scrum, Kanban)
  • Establish Training Academy and partnership with University for creating a talent pool.
  • Knowledge of India's regulatory and compliance landscape, including labor laws and tax benefits (e.g., SEZs).
  • Experience in budgeting, cost optimization, and resource planning.

  • Strategic mindset with the ability to align ODC operations with long-term business goals.

  • Talent development:

  • Recruit, onboard, and mentor a high-performing team of developers, engineers, and support staff.

  • Foster a culture of innovation, collaboration, and continuous learning to keep the team updated on emerging technologies.

  • Conduct performance reviews, provide feedback, and drive professional development initiatives.

  • Client and Stakeholder Engagement:

  • Act as the primary point of contact for clients and internal stakeholders, ensuring clear communication and alignment on project goals.

  • Collaborate with onshore teams to translate client requirements into actionable deliverables for the offshore team.

  • Drive client satisfaction by delivering high-quality solutions on time and within budget.

  • Compliance and Risk Management:

  • Ensure compliance with India's IT Act, ISO, GDPR, and other relevant regulations.

  • Implement robust data security measures, including encryption, access controls, and NDAs to protect client data.

  • Mitigate risks related to cultural differences, communication gaps, and project execution.

  • Financial Oversight:

  • Manage the ODC's budget, optimizing costs while maintaining quality and scalability.

  • Leverage India's Special Economic Zone (SEZ) tax benefits and other incentives to maximize cost efficiency.

  • Leadership Skills:

  • Exceptional leadership and team-building skills, with a focus on fostering a collaborative and inclusive work environment.

  • Strong communication and interpersonal skills to bridge cultural and time zone differences.

  • Ability to manage multiple stakeholders, including clients, vendors, and internal teams.

  • Experience:

  • 15+ years of experience in IT leadership, with at least 5 years in managing offshore or global delivery teams within FSI industry.

  • Proven track record of setting up or managing an Offshore Development Center or similar operation in India.
  • Experience working with global clients in a technology consulting or IT services environment.

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