Delivery Head

2 weeks ago

Bengaluru, Karnataka, India TRUGlobal Full time

Job Title: Delivery Head – IT Infrastructure Services

Experience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement

Job Summary

The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery, contract management, and C-level stakeholder engagement.

Key Responsibilities

1. Revenue Growth & Account Expansion

  • Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
  • Identify upsell/cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.

2. Profit & Margin Management

  • Own gross margin targets for fixed-bid and managed infrastructure contracts.
  • Optimize delivery costs (resource utilization, vendor negotiations, automation).

3. Budget & Contract Oversight

  • Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).
  • Manage contract renewals, amendments, and compliance (SLAs, KPIs).

4. Client Relationship & Governance

  • Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
  • Improve Net Promoter Score (NPS) by addressing client pain points proactively.

5. Delivery Excellence

  • Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security.
  • Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.

6. Team Leadership

  • Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).
  • Foster innovation (AIOps, automation) and skill development.

Qualifications & Skills

Must-Have:

  • 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).
  • Proven track record in P&L management ($10M+ accounts) and margin optimization.
  • Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).
  • Experience working with C-level stakeholders (CIOs, CISOs).

Preferred:

  • Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP.
  • Background in managed services and transition/migration projects.

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