Customer Care Executive

2 weeks ago

Bandra Mumbai Maharashtra, India Pod Retail Pvt Ltd Full time ₹ 28,80,000 - ₹ 36,00,000 per year

Job Title: Customer Support Executive

Key responsibilities:

 Make Inbound calls & Outbound calls on a daily basis.

 Communicating with customers through various channels.

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

 Processing orders, forms, applications, and requests.

 Identify and assess customers' needs to achieve satisfaction and provide professional customer support.

 Build sustainable relationships and trust with customer accounts through open and interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Keeping records of customer interactions, transactions, comments, and complaints

 Maintaining a positive, empathetic, and professional attitude toward customers at all times

 Take the extra mile to engage customers and inform them about on going offers

Skills and Experience:

 6 months to 2 years of experience in customer service support

 Fluency in English & Hindi. Any additional language is an advantage

Qualification: Any Graduate

Location: Khar, Mumbai

About us:

The Messy Corner provides end-to-end solutions for personal and business gifts and creates a personalized experience for each individual. Beautifully crafted items that are both classic and exquisite, as well as functional. Elevate your every day with our Personalised Products, which come in a variety of verticals and leave a lasting mark wherever you go.

Join us on our journey full of fun experiences, new things to learn, and innovative challenges to solve. Interested candidates, please send across your Resume and Cover Letter to

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Application Question(s):

  • This role requires an immediate joiner within 15–25 days. Please apply only if you can meet this timeline.

Work Location: In person

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