Sales Coordinator

Position: Sales Coordinator (Female)

Department: Sales

Location: Ahmedabad (Near Tajpur Road / Changodar)

Reporting to: Sales Manager / Head of Sales

About KCPL INDIA RADIATOR

KCPL is a manufacturer and exporter of automotive heat-exchangers such as radiators, condensers, cooling coils, intercoolers. The company focuses on quality, cost control, and after-sales customer satisfaction.

Key Responsibilities:

• Coordinate all sales support and administrative activities for the sales team to ensure smooth operations.
• Act as the first point of contact for customers (incoming calls, emails, walk-in enquiries) and handle them in a timely, professional manner.
• Maintain accurate records of customer interactions, sales orders, quotations, follow-ups, delivery schedules, and feedback.
• Prepare and issue quotations, pro-forma invoices, sales orders, negotiate payment terms (in consultation with Sales Manager).
• Liaise with production, quality control, warehouse and dispatch teams to ensure orders are processed, manufactured, inspected, and delivered as per schedule.
• Follow up with customers post-delivery to ensure satisfaction, handle any issues or complaints, and escalate when necessary.
• Generate sales reports, sales pipeline updates, and other MIS (Management Information System) reports for senior management.
• Support marketing or promotions activities – e.g., product launches, fairs, customer visits, editorial or social media updates.
• Maintain a database of existing and potential clients, monitor market trends, competitors and share insights with sales & strategy teams.
• Coordinate travel, scheduling, and logistics for sales staff (if applicable) and assist in organizing meetings, events or trainings.
• Ensure compliance with company policies, procedures, and systems (e.g., CRM or ERP if in place).

Required Skills & Qualifications

• Education: Bachelor's degree in any field with good communication.
• Experience: Minimum 1-3 years of experience in a sales support / sales coordination role (preferably in manufacturing/automotive/industrial B2B environment) is a plus.
• Gender: Female (as specified).
• Skills:
• Excellent verbal and written communication skills in English & Hindi; Gujarati is a plus.
• Good interpersonal skills and ability to deal with customers, internal teams and coordination across departments.
• Strong organisational, time-management and multitasking ability.
• Professional phone etiquette and email handling.
• Good command of MS Office (Word, Excel, Outlook) and comfortable working with databases or CRM tools.
• Personal qualities:
• Service-oriented, proactive, detail-oriented, able to follow up and close tasks.
• Ability to handle pressure and work in a dynamic manufacturing environment.
• Team player with positive attitude and willingness to learn.
• Other requirements:
• Ready to work from the company's Ahmedabad facility (Plot 501/4, Near Ethos Co., Tajpur Road, Changodar) as mentioned on website. KCPL Auto+1
• Flexible working hours if required (for customer calls, dispatch coordination etc).

Key Performance Indicators (KPIs)

• Number of quotations issued and followed up within agreed SLA.
• Percentage of sales orders processed without administrative errors.
• Customer feedback / satisfaction scores post-delivery.
• Accuracy and timeliness of sales reports and MIS.
• Reduction in sales support turnaround time (e.g., from enquiry to order).
• Coordination efficiency: number of escalations due to internal delays.

Reporting & Growth

• The Sales Coordinator will report to the Sales Manager / Head of Sales.
• With strong performance, potential growth to Senior Sales Coordinator or Assistant Sales Manager, and eventually into direct sales or account-management roles within KCPL.

Working Conditions

• Office environment within the manufacturing unit / adjoining administrative block.
• Some coordination with shop floor, warehouse and dispatch, so occasional visits to production/warehouse may be required.
• Standard office hours with occasional extended hours depending on dispatch/ customer needs.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person