Customer Service Representative

2 weeks ago


Mulund East, Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title- Customer Service Representative

Location- Mulund, Mumbai

Experience: 1 year

Key Responsibilities:

  • Respond to customer queries via email, phone, chat, or ticketing systems in a timely and professional manner.

  • Assist merchants with onboarding, KYC documentation, and platform integration.

  • Resolve technical and transactional issues, including failed payments, refunds, chargebacks, and disputes.

  • Escalate unresolved queries to appropriate internal teams (tech, compliance, finance).

  • Maintain records of customer interactions and transactions in the CRM system.

  • Provide support on product usage, features, and troubleshooting steps.

  • Work closely with internal teams to ensure a seamless merchant experience.

  • Monitor system alerts and ensure timely communication with impacted merchants.

  • Contribute to knowledge base creation and FAQs to enhance self-service support.

  • Ensure adherence to SLAs and maintain high customer satisfaction scores.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person



  • Andheri East, Maharashtra, India Veer Maritime Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    CUSTOMER SERVICE PROFESSIONAL FOR A REPUTED PROJECT HANDLING COMPANYJob Types: Full-time, PermanentPay: From ₹400,000.00 per yearBenefits:Flexible scheduleWork Location: In person


  • Mulund West, Maharashtra, India Ergode IT Services Pvt. ltd. Full time ₹ 2,10,000 - ₹ 2,80,000 per year

    About Us:Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost...

  • Sales Coordinator

    2 weeks ago


    Mulund East, Maharashtra, India Progresso Tech Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Job Brief:We are seeking an experienced Sales Coordinator to join our team in the Printer Ribbon Cartridge industry. The Sales Coordinator is responsible for providing support to sales representatives, managing customer accounts, and performing administrative tasks. The ideal candidate will have extensive experience in the sales industry, excellent customer...


  • Mulund East, Maharashtra, India WELLNESS FOREVER Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Requirement:· Pharmacist degree· Male candidates preferred· Experience of Min 2 year on call / chats· Decent phone and verbal communication skills along with active listeningDuties and Responsibilities:· Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives· Seize opportunities to upsell products...

  • Sales Co-ordinator

    2 weeks ago


    Mulund East, Maharashtra, India Cglam Lifestyle Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Summary:We are seeking a proactive and detail-oriented Sales Coordinator to support our growing cosmetic business. The ideal candidate will assist the sales team by handling administrative tasks, coordinating with internal departments, managing customer accounts, and ensuring smooth execution of sales operations. This role is pivotal in ensuring customer...


  • Mulund East, Maharashtra, India Utkarsh Global Foundation Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Position: Corporate Manager – CSR & PartnershipsJob Location: BhandupAbout UsUtkarsh Global Foundation is a not-for-profit organization dedicated to creating sustainable social impact through initiatives in education, healthcare, community development, and animal welfare. We collaborate with corporates, institutions, and individuals to drive meaningful CSR...


  • Andheri East, Maharashtra, India People Human Resource Development Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job OverviewQualifications & SkillsEducation: Bachelor's degree in Business, Commerce, or a related field.Experience: 3+ years in customer service or client servicing, preferably for FMCG clients in plastic manufacturing or packaging.Industry Knowledge: Strong understanding of FMCG supply chain dynamics and service expectations.Skills:Excellent communication...


  • Andheri East, Maharashtra, India New Delux Logistics Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Minimum Experience: 2 to 3 years in Freight forwarding Industry.Education Requirement: Under Graduate/Graduates in any stream may applyJob Description:Knowledge in BL issuance, SI filing, Sea Import Manifest etc.Co-ordination with Overseas freight forwardersExecution of the shipment from pricing to delivery to customersNOTE: Immediate joining would be...


  • Andheri East, Maharashtra, India Green Stapler Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Skills: Excellent communication skills in EnglishExperience: Freshers & Experienced both can applyShift Time: 9:45 AM to 6:45 PMQualification: HSC passed or aboveAge: 18 to 38 yearsWorking Days: Monday to SaturdayRole: No sales or target pressure; purely informational supportRole Overview:We are looking for a Telecustomer Care Executive with excellent...

  • customer service

    1 day ago


    Andheri East, Maharashtra, India Busisol Sourcing Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Coordinate export shipping operations.Ensure compliance with international trade regulations and documentation.Address customer inquiries and provide solutions in a timely manner.Liaise with freight forwarders, carriers, and customs brokers.Prepare and review shipping documentation such as invoices, bills of lading, and packing lists.Track and trace...