Customer Service Representative

5 days ago


Mulund East, Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time ₹ 1,50,000 - ₹ 20,00,000 per year

Job Title- Customer Service Representative

Location- Mulund, Mumbai

Experience: 1 year

Key Responsibilities:

  • Respond to customer queries via email, phone, chat, or ticketing systems in a timely and professional manner.

  • Assist merchants with onboarding, KYC documentation, and platform integration.

  • Resolve technical and transactional issues, including failed payments, refunds, chargebacks, and disputes.

  • Escalate unresolved queries to appropriate internal teams (tech, compliance, finance).

  • Maintain records of customer interactions and transactions in the CRM system.

  • Provide support on product usage, features, and troubleshooting steps.

  • Work closely with internal teams to ensure a seamless merchant experience.

  • Monitor system alerts and ensure timely communication with impacted merchants.

  • Contribute to knowledge base creation and FAQs to enhance self-service support.

  • Ensure adherence to SLAs and maintain high customer satisfaction scores.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person



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