
Customer Service Representative
2 weeks ago
Job Title- Customer Service Representative
Location- Mulund, Mumbai
Experience: 1 year
Key Responsibilities:
Respond to customer queries via email, phone, chat, or ticketing systems in a timely and professional manner.
Assist merchants with onboarding, KYC documentation, and platform integration.
Resolve technical and transactional issues, including failed payments, refunds, chargebacks, and disputes.
Escalate unresolved queries to appropriate internal teams (tech, compliance, finance).
Maintain records of customer interactions and transactions in the CRM system.
Provide support on product usage, features, and troubleshooting steps.
Work closely with internal teams to ensure a seamless merchant experience.
Monitor system alerts and ensure timely communication with impacted merchants.
Contribute to knowledge base creation and FAQs to enhance self-service support.
Ensure adherence to SLAs and maintain high customer satisfaction scores.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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