Sales and Service Manager

7 hours ago

Chennai Hyderabad Puducherry, India Equitas Small Finance Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

The Sales and Service Manager is responsible for overseeing the day-to-day operations of the branch, ensuring profitability, customer satisfaction, and compliance with company policies. The role involves managing gold loan disbursements ,driving business growth and ensuring process.

Branch Operations:

  • Manage and supervise all branch activities for gold loan processing, customer service,
  • Ensure error-free audit and compliance with internal policies and regulatory guidelines.
  • SPOC for all audit and resolutions for RCU Gold inspectors incidents

Sales & Business Development:

  • Drive gold loan growth and meet monthly targets.
  • Conduct local marketing and promotional activities to attract new customers.
  • Cross-sell financial products like insurance, savings, and investment plans.

Team Management:

  • Lead and motivate the team towards the goal
  • Provide training and support to ensure high performance and adherence to procedures
  • Work along with all internal departments in the branch for business growth.

Customer Service:

  • Ensure high levels of customer satisfaction through prompt and courteous service.
  • Resolve customer complaints and queries effectively.
  • Compliance & Reporting:
  • Ensure strict adherence to KYC norms and loan documentation.
  • Submit timely reports on branch performance, loan disbursements, and collections.

Preferred candidate profile

  • Strong knowledge of gold valuation and loan processing.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in local language and basic computer applications.

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