Dispatch Manager

3 days ago


Gurgaon, Haryana, India Divine Hindu Full time ₹ 3,60,000 - ₹ 6,00,000 per year

Job Title: Dispatch Manager

Location: Gurugram – Sector 27

Type: Full-time | In-office | 6 days/week

Reports to: Head of Operations / Logistics

Salary Budget: 30, ,000 per month

Hiring: Dispatch Manager — Gurugram.

Manage and streamline daily dispatch and order fulfilment (~2,000–3,000 orders/day).

Send CVs to


Role Summary

We're looking for a proactive Dispatch Manager to oversee daily order dispatch operations for our D2C and quick-commerce fulfilment. The role involves managing a small team and ensuring timely, accurate, and efficient dispatch of all customer orders while maintaining operational excellence and service-level agreements (SLAs).


Key Responsibilities

Oversee daily dispatch operations: order sorting, packing, labeling, and courier handover.

Manage throughput of 2,000–3,000 orders/day and ensure SLA compliance during peak volumes.

Coordinate with courier partners for pickups, tracking, and timely delivery.

Supervise and train dispatch staff (pickers, packers, storeboys) to maintain performance and efficiency.

Ensure packaging quality, accuracy, and safety of high-value/fragile items (e.g., jewellery, gemstones).

Handle reverse logistics and returns coordination.

Maintain stock accuracy and consumables inventory (boxes, tapes, fillers).

Track daily KPIs and generate dispatch and delay reports for management.

Implement and enforce SOPs for smooth and safe dispatch operations.

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