
Technical Account Manager
2 weeks ago
Experience: 8+ years
Job Title: Technical Account Manager
Location: Jaipur, Rajasthan
Job Type: Full-Time
Department: IT/ Engineering/ Software Development
Work Model- Hybrid (4 days WFO & 1 Day WFH in a week)
Key Responsibilities:
● Client Relationship Management: Develop and maintain strong relationships with key accounts to ensure client satisfaction and foster long-term engagement.
● Value Optimization: Assist clients in maximizing the value of our services by understanding their needs and providing tailored solutions that meet their specific requirements.
● Technical Liaison: Serve as a liaison between clients and our internal teams on current projects, upcoming projects, and other related matters.
● Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution of problems.
● Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth.
● Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships, and contribute to generating revenue.
Required Qualifications:
● Bachelor's degree in Computer Science, Engineering, or related field.
● 8+ years in a customer-facing technical role
● Strong technical acumen with the ability to understand and explain complex systems and solutions.
● Excellent communication, presentation, and interpersonal skills.
● Ability to manage multiple clients and projects simultaneously
● Familiarity with cloud platforms (AWS, Azure, GCP), APIs, networking, and/or enterprise software is a plus.
Preferred Skills:
● Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms
● Working knowledge of leading project management methodologies
● Technical aptitude for both emerging technologies and legacy support models
Soft Skills:
● Strong problem-solving skills and attention to detail.
● Excellent communication and teamwork abilities. ● Ability to work independently and manage time effectively.
● Eagerness to learn and adapt to new technologies.
What We Offer:
● Competitive salary and performance-based bonuses.
● Flexible working hours and remote options.
● Group Medical Insurance & Group Accidental
● Professional development opportunities.
● A collaborative and inclusive company culture.
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