Technical Account Manager
2 weeks ago
Job description
Experience: 8+ years
Job Title: Technical Account Manager
Location: Jaipur, Rajasthan
Job Type: Full-Time
Department: IT/ Engineering/ Software Development
Work Model- Hybrid (4 days WFO & 1 Day WFH in a week)
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with key accounts to ensure client satisfaction and foster long-term engagement.
- Value Optimization: Assist clients in maximizing the value of our services by understanding their needs and providing tailored solutions that meet their specific requirements.
- Technical Liaison: Serve as a liaison between clients and our internal teams on current projects, upcoming projects, and other related matters.
- Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution of problems.
- Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth.
- Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships, and contribute to generating revenue.
Required Qualifications:
- Bachelors degree in Computer Science, Engineering, or related field.
- 8+ years in a customer-facing technical role
- Strong technical acumen with the ability to understand and explain complex systems and solutions.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple clients and projects simultaneously
- Familiarity with cloud platforms (AWS, Azure, GCP), APIs, networking, and/or enterprise software is a plus.
Preferred Skills:
- Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms
- Working knowledge of leading project management methodologies
- Technical aptitude for both emerging technologies and legacy support models
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