Technical Account Manager

2 weeks ago

Jaipur, Rajasthan, India NeosAlpha Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description

Experience: 8+ years

Job Title: Technical Account Manager

Location: Jaipur, Rajasthan

Job Type: Full-Time

Department: IT/ Engineering/ Software Development

Work Model- Hybrid (4 days WFO & 1 Day WFH in a week)

Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong relationships with key accounts to ensure client satisfaction and foster long-term engagement.
  • Value Optimization: Assist clients in maximizing the value of our services by understanding their needs and providing tailored solutions that meet their specific requirements.
  • Technical Liaison: Serve as a liaison between clients and our internal teams on current projects, upcoming projects, and other related matters.
  • Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution of problems.
  • Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth.
  • Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships, and contribute to generating revenue.

Required Qualifications:

  • Bachelors degree in Computer Science, Engineering, or related field.
  • 8+ years in a customer-facing technical role
  • Strong technical acumen with the ability to understand and explain complex systems and solutions.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to manage multiple clients and projects simultaneously
  • Familiarity with cloud platforms (AWS, Azure, GCP), APIs, networking, and/or enterprise software is a plus.

Preferred Skills:

  • Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms
  • Working knowledge of leading project management methodologies
  • Technical aptitude for both emerging technologies and legacy support models

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