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Customer Service Representative
2 weeks ago
Process
: Blended - Voice Process (90% Voice & 10% Email/Chat)
Location:
Malad West, Mumbai (On-Site)
Shift:
US based (Night Shift-: 5:30 PM - 2:30 AM)
Job Summary:
We are seeking a dynamic and customer-focused
Customer Service Representative
to join our team in a blended process role. The ideal candidate will deliver exceptional service through phone, email, and chat, ensuring a seamless customer experience. This role requires excellent communication skills, multitasking ability, and a commitment to customer satisfaction.
Key Responsibilities:
· Provide outstanding service to customers via phone (voice), email, and chat channels.
· Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
· Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
· Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
· Accurately document customer interactions and follow established procedures for escalation or resolution.
Qualifications:
· Minimum 1 year of international voice process experience is mandatory
· Fluent in English with a strong command of verbal and written communication.
· Excellent interpersonal skills and the ability to build rapport with customers.
· Ability to work effectively during night shifts.
· Proficiency in handling both voice and written interaction channels.
Preferred Skills:
· Previous experience in the insurance industry or international voice is highly desirable.
· Familiarity with CRM tools and ticketing systems.
· Strong problem-solving and multitasking abilities.
