Café Manager

7 days ago

Andheri, Maharashtra, India 16e77c2d-0985-48a9-9ae4-e8b9ff2fb130 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role Overview:

The Café Manager is responsible for leading daily café operations, ensuring exceptional guest experience, maintaining brand standards, and driving sales performance. This role requires strong leadership, team management, and hands-on operational excellence similar to top café brands like Starbucks and Blue Tokai.

Key Responsibilities1. Operations Management

  • Oversee day-to-day café operations, including opening/closing procedures.
  • Ensure adherence to brand SOPs, hygiene & safety standards (FSSAI compliant).
  • Maintain store cleanliness, product quality, and service consistency.
  • Monitor brewing standards, equipment handling, and coffee quality.

2. Customer Experience

  • Deliver a warm, welcoming, and personalized service experience.
  • Resolve customer concerns professionally and proactively.
  • Ensure consistent guest satisfaction and high repeat business.

3. People Management

  • Recruit, train, and mentor baristas and service staff.
  • Create weekly schedules and manage staff productivity & discipline.
  • Conduct performance evaluations and support employee development.
  • Foster a positive team environment similar to reputed café chains.

4. Inventory & Stock Control

  • Maintain daily stock levels for coffee, food, packaging, and consumables.
  • Conduct weekly inventory audits and minimize wastage.
  • Coordinate with suppliers for timely ordering and deliveries.

5. Sales & Revenue Management

  • Achieve monthly sales targets and improve café profitability.
  • Drive upselling, promotions, and customer engagement activities.
  • Analyze daily sales reports and implement strategies for growth.

6. Financial Oversight

  • Manage cash handling, billing operations, and daily cash reconciliations.
  • Control operational costs including manpower, wastage, and utilities.

7. Compliance & Standards

  • Ensure café follows all audit standards:
  • Food safety
  • Hygiene
  • Fire & safety protocols
  • Maintain checklists, documentation, and reporting standards.

Requirements

  • 3–5+ years of café/restaurant management experience (Starbucks / Blue Tokai / Premium café experience preferred).
  • Strong leadership and communication skills.
  • Knowledge of specialty coffee, brewing methods, and café operations.
  • Ability to manage a team of 8–15 members.
  • Customer-focused mindset with problem-solving abilities.
  • Comfortable working in shifts, weekends, and high-volume environments.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Work Location: In person

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