Staff Software Engineer

Job Description
We are seeking a highly experienced Staff Engineer to join our Apps & Extensibility team in Pune.

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office in Pune
You have at several years of experience in software development, demonstrate proactive problem-solving, technical expertise, with a strong background in React and Ruby On Rails, deep understanding of JavaScript and TypeScript fundamentals, familiar with Cloud computing and event driven asynchronous systems.

You have been producing high quality code, tests and documentation, contributing to solution designs and maintaining operational excellence. You have championed and ensured the team adhere to the best Engineering practices and coding standards, and you have mentored team members to ensure the collective success of the team.

You are reliable and resilient, obsessed with customer satisfaction with a can-do attitude.

About The Team
The Apps & Extensibility team is part of the External Developer Platform group, responsible for development and operations of the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. This team works closely with the Sandbox and Integrations and Automations group, collectively supporting the company's platform and AI automation strategies.

What You Get To Do Every Day

• Be the technical leader of the team and oversee the technical aspects of delivery and operations commitments
• Produce high quality reusable code, tests and documentation
• Lead solution designs, help the team to make technical decisions
• Collaborate with EM and PM to produce technical roadmap
• Champion best Engineering practices and coding standards
• Continuously improve your own and your teammates' technical ability via mentoring, pairing, PR reviews and feedback
• Actively seek to improve our infrastructure, code, processes and practices
• Work closely with Product Managers, Designers, Security and Operations across all phases of the software lifecycle
• Mentor junior engineers within the team

What You Bring To The Role

• 7 years of experience in software development, preferably in a SaaS environment
• Extensive experience working with Ruby on Rails
• Extensive experience working with JavaScript/TypeScript, DOM and Browser APIs
• Solid problem-solving and critical thinking skills
• Good experience of designing and consuming REST APIs
• Good experience with Cloud technologies/tools (AWS)
• Experience with continuous integration/continuous delivery
• Ability to communicate technical decisions effectively, and explain complex technical concepts in simple terms
• Great interpersonal skills, ability to work with Product and Design counterparts, and to work collaboratively across teams
• Ability to communicate effectively in English
• Ability to work independently and proactively

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.