Operations Manager

5 days ago


Naupada Thane Maharashtra, India Derma MD Clinics Full time ₹ 3,60,000 - ₹ 5,40,000 per year

Role Objective:

We are looking for a proactive and detail-oriented Pharmacy Business Operations Manager who will act as the single point of contact (POC) for all pharmacy and product business operations. The ideal candidate will not only oversee inventory and day-to-day activities but also drive process improvements, cost savings, and revenue growth initiatives.

Key Responsibilities:

Pharmacy & Product Business Oversight

· Manage pharmacy operations across multiple locations (HO & Branch).

· Ensure seamless e-commerce order fulfillment and customer experience.

· Guide pharmacists and support staff in daily execution.

Process Improvement & ROI Focus

· Identify bottlenecks and implement changes that deliver measurable savings and revenue uplift.

· Reduce expiry losses, improve working capital cycles, and streamline procurement.

· Introduce SOPs, dashboards, and monitoring mechanisms for efficiency.

Sales & Growth Enablement

· Work with management to push repeat orders, cross-sells, and bundled sales.

· Monitor product movement and recommend strategies for top-line growth.

Leadership & People Management

· Act as mentor/guide for all pharmacists.

· Ensure discipline, accountability, and continuous skill-building.

· Be the bridge between ground-level operations and management vision.

Desired Candidate Profile:

· Graduate in Pharmacy / Healthcare / Supply Chain / Business Admin (MBA preferred but not mandatory).

· 4–7 years' experience in retail pharmacy chains, healthcare e-commerce, hospital pharmacy management, or FMCG/retail operations.

· Strong skills in inventory control, vendor coordination, MIS reporting, and process improvement.

· Proactive, entrepreneurial mindset — not just execution, but someone who constantly looks for "how can we do this better."

KPIs for this Role

  1. % reduction in expiry/wastage.

  2. % improvement in repeat orders / refill capture.

  3. Cost savings via vendor negotiation & stock management.

  4. On-time, error-free order fulfilment.

  5. Team performance (pharmacist productivity, zero downtime).

Job Types: Full-time, Permanent

Pay: ₹32, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time

Location:

  • Naupada, Thane, Maharashtra (Preferred)

Work Location: In person



  • Naupada, Thane, Maharashtra, India Columbus Academy Pvt Ltd Full time

    **Key Responsibilities**: - **Student Fee Collection & Management**: Oversee timely collection of fees and maintain accurate financial records. - **Student Grievance Handling**: Respond to and resolve student issues with professionalism and empathy. - **Reporting**: Prepare regular reports related to collections, student feedback, batch schedules, and...

  • General Dentist

    4 weeks ago


    Thane, MH, IN HR Manager Full time

    About Clove Dental Clove Dental is India s largest dental network with over 600 clinics across the country providing ethical high-quality and patient-focused dental care using advanced technology and standardized protocols Key Responsibilities Lead and manage daily clinical operations of assigned clinics in Mumbai Thane Supervise and mentor...

  • Operations Manager

    3 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...

  • Operations Manager

    2 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...

  • Operations Manager

    3 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...

  • Operations Manager

    2 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...

  • Operations Manager

    3 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...

  • Operations Manager

    3 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...

  • Operations Manager

    3 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...

  • Operations Manager

    3 weeks ago


    Thane, India TP Full time

    We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly...