Marketplace Operations Lead

6 days ago

Srinagar, Jammu and Kashmir, India HelpRush Full time

NOTE :Applications without prior hyperlocal marketplace experience (Uber / Zomato / Swiggy / Urban Company) will not be considered.

 
PLEASE READ BEFORE APPLYING (IMPORTANT)

This role is NOT for:

  • Manufacturing operations
  • Factory / plant supervisors
  • Warehouse / supply-chain roles
  • Traditional logistics, transport or fleet management
  • B2B ops without live consumer marketplaces

 
Apply ONLY if you have worked in a hyperlocal, on-demand or gig-economy platform.

 
WHO THIS ROLE IS FOR (NON-NEGOTIABLE)

You 
must
 have 
hands-on experience
 in at least 
ONE
 of the following:

  • Uber / Ola (City Ops, Driver Ops, Supply Ops)
  • Zomato / Swiggy (Fleet Ops, Partner Ops, City Ops)
  • Urban Company (Partner Ops, Category Ops, City Ops)
  • Rapido / Dunzo / Zepto / Blinkit / Porter
  • Any real-time 
    two-sided marketplace
     (NOT ecommerce backend roles)

If you 
haven't worked with service providers, riders, drivers, or partners on a live platform
,

 
this role is not for you.

 
WHAT YOU WILL ACTUALLY DO

This is a 
ground-level + platform operations role
, not a desk job.

You will:

  • Onboard, train & manage 
    service providers
     (electricians, plumbers, technicians)
  • Run 
    daily supply–demand operations
     (availability, acceptance rates, cancellations)
  • Handle 
    real-time issues
    : no-shows, delays, disputes, cancellations
  • Work with 
    live bookings
    , not planned production
  • Coordinate with tech team on ops feedback (what breaks on ground → what needs fixing in app)
  • Improve provider performance, ratings, retention & compliance
  • Build 
    city-level ops playbooks
     from scratch

 
SKILLS WE CARE ABOUT (REAL, NOT BUZZWORDS)

You should already understand:

  • Provider onboarding funnels
  • Incentives, penalties & behaviour nudges
  • Peak-hour ops & surge scenarios
  • Marketplace metrics (fill-rate, utilisation, churn)
  • Handling semi-skilled workforce
  • WhatsApp-driven ops + dashboards + field visits

 
ABSOLUTE DEAL-BREAKERS

Do 
NOT
 apply if your background is mainly:

  • Factory operations
  • Manufacturing supervision
  • Warehouse / inventory management
  • Traditional logistics or trucking
  • ERP / SAP-only ops roles

Your application will be 
rejected without review
.

 
WHY HELP RUSH

HelpRush is building 
India's first real-time hyperlocal services marketplace
 from Kashmir.

This role is for builders — not managers who wait for SOPs.

hyperlocal

, #
gig economy
, #
marketplace ops
, #
provider ops
, #
city ops

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