3rd party collections process professional

4 days ago

Mumbai, Maharashtra, India Collegedunia Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Key Responsibilities

Handle outbound and inbound calls for collections in line with client and company policie

Follow up with customers on overdue accounts in a professional and persuasive manner

Maintain accurate records of customer interactions and payment commitment

Meet defined productivity and quality benchmarks

Provide timely updates and escalate issues where necessary

Requirements

Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)

Strong command of spoken English with a neutral or US/UK accent

Excellent communication, negotiation, and interpersonal skills

Ability to handle pressure and meet targets in a fast-paced environmen

Flexible to work in rotational shifts (including night shifts).

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