GM/Sr GM

2 weeks ago

Navi Mumbai, Maharashtra, India Lucia Enterprises Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  1. Soft Services Management:

  2. Oversee the delivery of soft services, including housekeeping, security, front office, and hospitality.

  3. Develop and enforce standard operating procedures (SOPs) for client-facing and back-of-house services.

  4. Ensure exceptional cleanliness, safety, and comfort for clients and their employees.

  5. Technical Operations:

  6. Manage the technical operations for offices, covering HVAC, plumbing, electrical, and other facility systems.

  7. Implement preventive and corrective maintenance programs to ensure uninterrupted office operations.

  8. Work closely with technical vendors to ensure compliance with quality standards and minimize downtime.

  9. Project Management:

  10. Lead end-to-end project management for new office setup, renovation, or expansion projects.

  11. Collaborate with design and build teams to deliver tailor-made office spaces on schedule and within budget.

  12. Monitor project milestones, conduct quality checks, and ensure adherence to client specifications and client standards.

  13. Client Relationship and Stakeholder Management:

  14. Serve as the primary point of contact for clients, ensuring high levels of satisfaction and addressing their operational needs.

  15. Develop and maintain relationships with key stakeholders, including vendors, contractors, and service providers.

  16. Regularly assess and act on client feedback to improve services continuously.

  17. Operational Efficiency and Excellence:

  18. Identify and implement process improvements to optimize resource utilization, cost management, and service delivery.

  19. Prepare and manage budgets, forecasts, and KPIs for the operations department.

  20. Conduct regular audits to ensure compliance with health, safety, and environmental regulations.

  21. Team Leadership and Development:

  22. Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, continuous learning, and client-centricity.

  23. Implement training and development programs to enhance team skills in soft services, technical operations, and project management.

Preferred candidate profile

  • Education: Bachelors degree in Facilities Management, Operations Management, Engineering, or a related field. MBA or advanced degree is a plus.
  • Experience: 10+ years in operations management with a strong track record in soft services, technical operations, and project management.

  • Skills:

  • Proven ability to manage large, complex projects and operations.

  • Excellent client relationship management and communication skills.
  • Strong problem-solving skills, with a proactive approach to managing challenges.
  • Leadership skills with experience in team management and development.

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