Guest Service Personnel

2 days ago

Hassan, Karnataka, India Rosetta Hospitality Full time ₹ 2,25,000 - ₹ 4,50,000 per year

General Responsibilities:

Ø Attend to guests courteously and deal promptly with their requests and queries.

Ø Have detailed information about all activities in the resort.

Ø Ensures compliance with the departmental BRISOP.

SPECIFIC RESPONSIBILITIES:

Ø Welcome guests during check-in and giving a fond farewell to guests while checkout.

Ø Handling guest complaints and concerns in an efficient and timely manner.

Ø Overseeing VIP guests, arrivals and departures.

Ø Coordinating and multi-tasking job duties in a busy environment.

Ø Have detailed information regarding arrivals and room requirements.

Ø Have up to date information on daily room occupancy

Ø Providing excellent customer service as per hotel standards.

Ø Greeting guests as they enter and exit the hotel.

Ø Providing information regarding the resort, town attractions, activities, etc.

Ø Check on VIP , complete their pre-registration formalities.

Ø Maintain up-to-date information on , current , offers, and

Ø Co-ordinate with for clearing of rooms.

Ø Collect Guest feedback during guest departure along with his likes and dislikes.

Ø Ensure that all check-ins and are handled smoothly without unnecessary delay or discomfort to any guest.

Ø Review arrival lists to welcome guests, and greet all guests personally.

Ø To check room allocation, amenities, and special requests.

Ø Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), etc.

Ø Adhere to strict standards.

Ø Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance.

Ø Ability to understand and carry out verbal and written instructions and request clarification when needed.

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