Technical Delivery Manager

About Us
Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role
Interlocks with your security organization. Helps in the planning of major changes / projects.

Analysis Custom reports, Usage patterns, Trends Analysis, Security review.

Governance & Audits Risks assessments, audits Configuration.

• Policies optimizations, mapping sites with Zscaler SSE nodes, policies cleanup.
• Provide recommendations, Vulnerability management, Maintain secure posture.
• To act as an end-to-end point of contact for the customer for critical changes.

To provide expertise support on escalated incidents.

• Work towards reducing escalations to higher management by following the incident & change management process guidelines & by providing the best quality of service to customer.

Participate in meetings and training session on time and ensure recording the minutes or necessary details where applicable.

Continually improve skills / tools usage and contribute to guidelines, knowledge base – QRGs for complex or repeated incidents / changes.

• Adherence for compliances with ISO, ISAE 3402, SOC2 and customer audits related to policy and configurations.
• Follow the standard escalation matrix, when required.

Provide Tier 3 network security support of Firewall/Proxy/LB environments supporting multiple customers.

This position interfaces with external clients and is highly visible.

Responsible for general architecture, initial configurations and subsequent management of one or more Firewall/VPN based/IPS/Proxy/DLP/Sandbox systems.

Provide 24x7 production support to accept, operate and maintain security elements. There are off shift activities and pager rotation.

Conduct daily, weekly, and monthly proactive maintenance activities including configuration changes and version upgrades as per business directive.

Remediate vulnerabilities on Microsoft Defender Cloud.

Good to have certification on security domain like ITIL, Firewall, Proxy, Cloud Security etc.

Good written and verbal communication skills / fluent English.

8-12 years of experience.

About You
Interlocks with your security organization. Helps in the planning of major changes / projects.

Analysis Custom reports, Usage patterns, Trends Analysis, Security review.

Governance & Audits Risks assessments, audits Configuration.

• Policies optimizations, mapping sites with Zscaler SSE nodes, policies cleanup.
• Provide recommendations, Vulnerability management, Maintain secure posture.
• To act as an end-to-end point of contact for the customer for critical changes.

To provide expertise support on escalated incidents.

• Work towards reducing escalations to higher management by following the incident & change management process guidelines & by providing the best quality of service to customer.

Participate in meetings and training session on time and ensure recording the minutes or necessary details where applicable.

Continually improve skills / tools usage and contribute to guidelines, knowledge base – QRGs for complex or repeated incidents / changes.

• Adherence for compliances with ISO, ISAE 3402, SOC2 and customer audits related to policy and configurations.
• Follow the standard escalation matrix, when required.

Provide Tier 3 network security support of Firewall/Proxy/LB environments supporting multiple customers.

This position interfaces with external clients and is highly visible.

Responsible for general architecture, initial configurations and subsequent management of one or more Firewall/VPN based/IPS/Proxy/DLP/Sandbox systems.

Provide 24x7 production support to accept, operate and maintain security elements. There are off shift activities and pager rotation.

Conduct daily, weekly, and monthly proactive maintenance activities including configuration changes and version upgrades as per business directive.

Remediate vulnerabilities on Microsoft Defender Cloud.

Good to have certification on security domain like ITIL, Firewall, Proxy, Cloud Security etc.

Good written and verbal communication skills / fluent English.

8-12 years of experience.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.