
Customer Solutions Design Analyst
6 days ago
Why this job matters
The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.
What youll be doing- Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
- Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
- Assists in review and validation processes for both new developments and in-life products and services.
- Assists customer migration planning and implementation.
- Assists change management, providing impact assessments and design documentation updates.
- Ensures that designs adhere to architectural principles and policies.
- Assists parties within the project lifecycle to determine the optimum solution design for customers.
- Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
- Assists in the implementation of ways to improve working processes within the area of customer solution design.
- Troubleshooting
- Business Strategy
- Presenting/Demonstrating
- Requirements Analysis
- Root Cause Analysis
- Requirements Gathering
- Negotiation
- Commercial Acumen
- Business Analysis
- Solution Design
- Technology Migration
- Proposal Development
- Solution Architecture
- Decision Making
- Growth Mindset
- Inclusive Leadership
Leading inclusively and safely
I inspire and build trust through self-awareness, honesty, and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Marathahalli Outer Ring Road, Bengaluru, India
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