Customer Success Manager

2 weeks ago


Gurgaon, Haryana, India Valuedrive Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year
  • Greetcustomers andoffer excellent customer service from intake to release of their vehicles.
  • Determineanddiagnose car issues based on customer description and vehicle condition.
  • Stakeholder management, CX handling, ticket management and Warranty handling
  • Responsiblefor handlingcustomer escalations at city level
  • Drivingbetter customer experience with instant resolution at the time of delivery
  • Ensuringprocess and policy adherence across the function so that CX experience is not impacted
  • Understanding customer expectations in various aspects and sharing the same with central team


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