Customer Service Assistant
4 days ago
Key Responsibilities:
- Handle inbound and outbound calls to address customer inquiries and concerns.
- Respond promptly to customer queries via phone, email, or chat.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Resolve customer complaints effectively within the given timelines.
- Maintain records of customer interactions, transactions, and feedback.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with internal departments to escalate or resolve complex issues.
- Update CRM systems and maintain accurate customer data.
- Meet daily, weekly, and monthly performance targets (quality and quantity).
Job Types: Full-time, Permanent, Fresher
Pay: ₹18, ₹23,050.59 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
Ability to commute/relocate:
- Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: In person
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