Customer Service Assistant

3 days ago


Noida Sector Noida Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 1,08,000 - ₹ 1,38,000 per year

Key Responsibilities:

  • Handle inbound and outbound calls to address customer inquiries and concerns.
  • Respond promptly to customer queries via phone, email, or chat.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Resolve customer complaints effectively within the given timelines.
  • Maintain records of customer interactions, transactions, and feedback.
  • Follow up with customers to ensure their issues are resolved.
  • Collaborate with internal departments to escalate or resolve complex issues.
  • Update CRM systems and maintain accurate customer data.
  • Meet daily, weekly, and monthly performance targets (quality and quantity).

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹23,050.59 per month

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time

Ability to commute/relocate:

  • Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person


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