Customer Service Assistant

20 hours ago

Noida Sector Noida Uttar Pradesh, India EduKyu Pvt Ltd Full time ₹ 1 - ₹ 2 per year

CRM Executive - Student Support & Engagement (EdTech)

Company: EdukYu

Location: Noida

Job Type: Full-Time

About the Role

This role is focused on supporting our enrolled students throughout their learning journey.

Your primary responsibility is to ensure that every student receives timely guidance, academic updates, and smooth assistance related to classes, LMS, exams, and university processes.

Additionally, through student engagement and strong relationship building, you will help connect new interested learners within their network.

Key Responsibilities - Student Support & Assistance

  • Assist enrolled students with LMS login, portal usage, live classes, recordings, exam updates, and assignment status.
  • Provide fee reminders, academic timelines, and university notifications.
  • Coordinate with academic and operations teams to resolve queries.
  • Maintain student progress updates and ensure a smooth learning experience.

Student Engagement & Rapport Building

  • Maintain healthy communication with students through calls, WhatsApp, and email.
  • Build long-term trusted relationships with students.
  • Collect feedback, suggestions, and satisfaction updates.

Networking & Recommendation Support

  • Engage with students to understand their career circle, colleagues, and professional network.
  • Share program awareness with interested contacts through student recommendations.
  • Pass on new interested learners to the admission support team for further process.

Required Skills

  • Strong communication in Hindi and basic English
  • Good relationship and trust-building ability
  • Basic knowledge of MS Office, emails, and CRM handling
  • Patience, problem-solving attitude, and student-centric mindset

Qualifications

  • 12th Pass / Graduate
  • Experience in student support, CRM, or EdTech preferred (not mandatory)

Salary & Benefits

  • ₹18,000 – ₹22,000 per month
  • Performance incentives for student engagement and successful recommendations
  • Growth opportunities to Senior Executive / Team Leader roles
  • Stress-free and supportive work culture

How to Apply

WhatsApp CV:

Email:

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • Customer relationship management: 1 year (Required)

Work Location: In person

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