Associate Director

2 days ago

Hyderabad, Telangana, India Keka HR Payroll Software Full time ₹ 15,00,000 - ₹ 20,00,000 per year

About Company

Keka has been a silent revolution in the making since our launch 8 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform, all with zero advertising spend and pure customer love.

We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don't hide our shortcomings and aren't afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

In November 2022, the company recently secured India's largest Series A SaaS funding with a whopping $57 million from WestBridge Capital.

About the Role:

  • We are seeking an experienced Associate Director to lead our Onboarding team within the Customer Success department.
  • The ideal candidate will have 12-15 years of experience in customer success, with a strong background in onboarding processes and procedures.
    The Associate Director will be responsible for overseeing the onboarding of new customers, ensuring a seamless transition from sales to implementation, and driving customer success and satisfaction.

Roles and Responsibilities:

  • Develop and implement onboarding strategies and processes to ensure successful customer adoption and satisfaction.
  • Lead a team of onboarding specialists, providing guidance, support, and mentorship. Collaborate with sales, product, and support teams to ensure a smooth transition for new customers.
  • Monitor and analyse onboarding metrics to identify areas for improvement and optimize processes.
  • Act as a liaison between customers and internal teams to address any issues or concerns during the onboarding process.
  • Develop training materials and resources for customers to facilitate self-service onboarding.
  • Stay up-to-date on industry trends and best practices in customer onboarding to drive continuous improvement.

Qualifications:

  • Bachelor's degree in business, Marketing, or related field.
  • 12-15 years of experience in customer success, with at least 5 years in a leadership role. Proven track record of successfully managing customer onboarding processes and driving customer success.
  • Excellent communication, leadership, and problem-solving skills.
  • Strong analytical skills and ability to interpret data to drive decision-making.
  • Experience working in a SaaS or technology company is preferred.

  • Associate Director

    4 weeks ago

    Hyderabad, Telangana, India Michael Page Full time

    About Our ClientThe client operates in the US healthcare industry, specializing in revenue cycle management.Job DescriptionAssociate Director / Director - Medical Coding | Hyderabad | Medical and Nursing - US Healthcare- Oversee extensive medical coding operations, ensuring strict compliance with regulatory standards and delivering exceptional accuracy.-...

  • Associate Director

    2 days ago

    Hyderabad, Telangana, India Harvest Craft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionHarvest Craft is a leading farm-to-shelf supplier specializing in fresh produce, staples, and FMCG categories. The company partners with quick commerce platforms and modern retail chains to deliver high-turnover SKUs with a strong focus on freshness, shelf-life optimization, and reliable fulfillment. Harvest Craft's supply chain model...

  • Associate Creative Director

    3 days ago

    Hyderabad, Telangana, India NxtWave Full time

    About NxtWaveNxtWave is revolutionizing the way India learns tech. With millions of learners across the country and a powerful in-house content engine, we create video experiences that inspire, educate, and build careers.To help scale our creative ambition, we're looking for an Associate Creative Director, a creative visionary, detail-obsessed storyteller,...

  • Associate Creative Director

    2 days ago

    Hyderabad, Telangana, India NxtWave Full time

    Job DescriptionAbout NxtWaveNxtWave is revolutionizing the way India learns tech. With millions of learners across the country and a powerful in-house content engine, we create video experiences that inspire, educate, and build careers.To help scale our creative ambition, were looking for an Associate Creative Director, a creative visionary, detail-obsessed...

  • Associate Director

    4 weeks ago

    Hyderabad, Telangana, India DTCC Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Associate Creative Director

    2 days ago

    Hyderabad, Telangana, India NxtWave Full time

    About NxtWaveNxtWave is revolutionizing the way India learns tech. With millions of learners across the country and a powerful in-house content engine, we create video experiences that inspire, educate, and build careers.To help scale our creative ambition, we're looking for an Associate Creative Director, a creative visionary, detail-obsessed storyteller,...

  • Associate Director Open

    2 days ago

    Hyderabad, Telangana, India ABS Group Full time ₹ 34,00,000 per year

    Were Hiring – Associate Director (Executive Education – Open & AMP Programmes)Location: HyderabadFunction: Executive Education (EE)Compensation: Up to 34 LPA Fixed + IncentivesWe are seeking a seasoned professional to join our Executive Education Division as Associate Director – Open & AMP Programmes. This leadership role will be pivotal in driving...

  • Associate Director

    2 days ago

    Hyderabad, Telangana, India Talent Integrators Full time ₹ 18,000 - ₹ 33,000 per year

    Amazing opportunity for an experienced professional with a strong background as a GCC business Manager.Company: A leading consulting firmRole: GCC SalesDesignation: Associate Director / ManagerLocations: Bangalore, HyderabadExperience: 5+ YrsBudget: 18 to 33 LPAKey Responsibilities:Develop and implement strategic business plans to expand our presence in the...

  • Associate Director of Digital Trust

    4 days ago

    Hyderabad, Telangana, India beBeeDigitalTrust Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Key Position Overview:We are seeking a highly skilled Associate Director of Digital Trust to join our team. The ideal candidate will have a strong background in solution architecture and a deep understanding of digital trust principles.The Associate Director of Digital Trust will be responsible for developing architectural solutions for complex business...

  • Associate Director

    44 minutes ago

    Hyderabad, Telangana, India Simpliwork Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Department LeasingDesignation Associate Director - LeasingLocation Hyderabad Role & Responsibilitiesa. Responsible for identifying new business opportunities, business development, proposal development, and leading client pitches.b. Ensure accurate inputs for finalization of lease agreements and completion of lease documentation for closures and...