Customer Service
2 weeks ago
Hi
We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur.
Please go through the JD and Apply. We shall call back the relevant profiles.
Key Highlights :
Any Freshers Can Apply
Salary Range (CTC) : 3 - 4LPA
Excellent Communication Skills Required
Relocation Bonus 10000
14 Days Free Guest House
Whatsapp Your CV :
HR Saifi @
Responsibilities:
- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
 - Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
 - Problem-Solving: Identifying the root cause of problems and implementing solutions.
 - Documentation: Keeping records of customer interactions, issues, and solutions.
 - Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
 - Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
 - Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
 - Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
 - Teamwork: Collaborating with other support team members and internal departments.
 - Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
 
Skills:
- Technical Skills: Proficiency in computer systems, software, and hardware.
 - Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
 - Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
 - Communication Skills: Clear and concise communication, both written and verbal.
 - Technical Documentation: Ability to create and maintain technical documentation.
 - Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
 - Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
 - Analytical Skills: Ability to analyze technical problems and identify root causes.
 - Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
 
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