Senior Manager

5 days ago


Hyderabad, Telangana, India Krishna Institute Of Medical Sciences Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job description

Role: Senior Operations Manager (IP Services)

Experience: 8-13 Years

Location: Hyderabad (Kompally)

Patient Satisfaction & Experience

  • Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience.
  • Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff.
  • Happy Patient Experience across all the facilities
  • Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure
  • Share daily customer feedback scorecards that would be taken from customer feedback / customer voice.
  • Ensure that a detailed Customer Intelligence Report is prepared on a monthly basis,
  • Responsible for overall Service excellence, implementation and process improvement
  • Highest TLC moments captured for the unit. Always coordinate with the various departments to create special moments.

Operations - IP:

  • To monitor entire IP services.
  • Tracking OP to IP conversion on daily basis.
  • Responsible to assist in VIP arrivals. He/she will also play a key in rapport building with the patients and attendees.
  • Coordinate with the consultants & all stakeholders to speed up the discharge process.
  • Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge
  • Analysis of delay in discharges on daily basis & share the reports with all stakeholders.
  • Maintain discharge TAT daily basis.

Team Management & Manpower Management:

  • Foster a culture of collaboration, accountability, and excellence across IP & Facility teams.
  • Administering the work of Facility Management Team - Housekeeping, Security, Pest control, etcRole & responsibilities

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