
Senior Manager
5 days ago
Job description
Role: Senior Operations Manager (IP Services)
Experience: 8-13 Years
Location: Hyderabad (Kompally)
Patient Satisfaction & Experience
- Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience.
- Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff.
- Happy Patient Experience across all the facilities
- Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure
- Share daily customer feedback scorecards that would be taken from customer feedback / customer voice.
- Ensure that a detailed Customer Intelligence Report is prepared on a monthly basis,
- Responsible for overall Service excellence, implementation and process improvement
- Highest TLC moments captured for the unit. Always coordinate with the various departments to create special moments.
Operations - IP:
- To monitor entire IP services.
- Tracking OP to IP conversion on daily basis.
- Responsible to assist in VIP arrivals. He/she will also play a key in rapport building with the patients and attendees.
- Coordinate with the consultants & all stakeholders to speed up the discharge process.
- Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge
- Analysis of delay in discharges on daily basis & share the reports with all stakeholders.
- Maintain discharge TAT daily basis.
Team Management & Manpower Management:
- Foster a culture of collaboration, accountability, and excellence across IP & Facility teams.
- Administering the work of Facility Management Team - Housekeeping, Security, Pest control, etcRole & responsibilities
Preferred candidate profile
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