Relationship Manager Customer Care

5 days ago


Pune, Maharashtra, India Lodha Group Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Key Responsibilities

  • Deliver outstanding customer service with empathy, clarity, and customer-centricity.
  • Maintain consistent service experience across all touchpointsoffice visits, calls, email, and documentation.
  • Handle customer queries, concerns, feedback, and expectations effectively.
  • Update systems, trackers, SAP modules, and maintain accurate customer history.
  • Manage collections and achieve collection targets for assigned projects.
  • Ensure timely and accurate documentation for customer transactions.
  • Coordinate with internal teams to resolve customer issues and systemic gaps.
  • Maintain low complaint escalation and cancellation rates.
  • Ensure 90%100% revenue assurance for assigned portfolios.
  • Follow standardized MIS processes and support booking data analysis for management insights.

Required Skills

  • Strong customer service orientation
  • Excellent communication and interpersonal skills
  • Basic MS Excel knowledge
  • Ability to handle high-value customers with professionalism and clarity

Required Skills

  • Strong customer service orientation
  • Excellent communication and interpersonal skills
  • Basic MS Excel knowledge
  • Ability to handle high-value customers with professionalism and clarity

Who Can Apply

  • Graduates with minimum 4 years of customer service experience, preferably in real estate, hospitality, banking, or similar client-facing roles.

Why Join Us?

  • Work with Indias leading real estate brand
  • Client-facing role with strong growth exposure
  • Opportunity to deliver premium customer experiences

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