Executive- Merchant Trainer

4 days ago

Bhubaneswar Dhanbad Kolkata, India Petpooja Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Eligibility Criteria:

  • Candidates should be comfortable in fieldwork.
  • Good written and verbal communication.
  • Customer-service focus.
  • Work Experience in help desk support, tech support, non-tech support, and software support would be required.
  • Must have a 2-wheeler and a laptop
  • Must be well-versed in the Local Language

Roles and Responsibilities:

  • Can visit our Restaurant Partners in the Field
  • Provide service and customer support during field visits
  • Install our POS software in their System / Device
  • Give training about our product to our client
  • Diagnose errors or technical problems and determine proper solutions to resolve their queries
  • Build positive relationships with customers
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to understand the root of the problem quickly
  • Communicate with clients through a series of actions, either via phone, email or chat, until

theyve solved a technical issue, Ensure all issues are properly logged

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help

Desk Technician or similar role

  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Additional Qualification and Skills:

  • Software Installation and Training.
  • Excellent problem-solving and troubleshooting skills.
  • Basic knowledge of networking principles and operating systems.
  • Experience with remote desktop applications and help desk software.
  • Hardware and Network Configuration.

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