Global Talent Acquisition Back Office Manager

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

The Global Talent Acquisition Back Office Manager will lead the India-based team to supporting Global Talent Acquisition's Center of Expertise (CoE). This person will report directly to the Director of Global Talent Acquisition Operations in India. The team provides operational and transactional recruitment support globally. This person will work with the existing team to provide strategic direction. This is a new role for Gallagher, and we are looking for someone that likes to build, see the fruit of their efforts, drive for success, and provide direction for the globe on best-in-class back-office operations. He/She will manage internal and external stakeholder relationships in addition to guiding, supporting, and developing a recruitment team through a business partnership and relationship management mindset.

This role will work UK hours to support global TA Operations team. It will be a hybrid role & you are expected to work in the office one week each month.

Responsibilities

• Incumbent should have relevant experience of managing Talent Acquisition Back Office Operations (Process example: Requisition Audits, Invoicing, Contract Employee Invoicing & Early Talent).

• Should have knowledge & have managed, requisition audits, job postings, job descriptions, interview scheduling, offer letter creation, Invoicing for agencies (Full Time & Contractual) and internal.

• Incumbent should have relevant experience of working with teams in Americas, EMEA, APAC.

• TA (Talent Acquisition) Ability to work closely with Talent Leadership/Teams to create scalable, efficient, and effective processes.

• Partner and work effectively and closely with all other regionally based Talent Acquisition Group Support members.

• Collaborate with other global operational leads (HRIS, Early Talent, Rewards,) to ensure seamless handoffs providing best in class support.

• Own team metrics and reporting for Talent Acquisition Backoffice activities and progress; establish SLAs, goals and KPIs to drive and measure success.

• Work with Global TA (Talent Acquisition) CoE team to manage Change Management, Communications.

• Serve as a trusted member of the Global TA CoE Leadership Team and offer counsel, expertise collaboration, and in depth understanding of business variables.

Qualifications

• Graduate (mandatory), Postgraduate (preferred)

• Minimum of 11+ years of global talent acquisition backoffice in corporate and/or agency recruiting expertise required.

• Minimum of 4-6 years of experience leading a high performing, operationally focused recruiting team.

• Experience in managing Global talent operations backoffice & knowledge of Applicant Tracking System is required.

Technical/Functional Requirements

• Strategic yet willing to get hands dirty when needed.

• Proficient in HR technology platforms and tools.

• Strong Operational mindset.

• Problem Solving.

• Teamwork, Collaboration.

• Technical Functional Skills.

• Ability to own and influence outcomes.

• A data-driven approach to make informed decisions that improve practices and provide leaders with business insights and influence new ways of thinking.

• High proficiency in "best in class" talent systems and technology.

• Strong Microsoft Office suite experience including presentation building skills.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.  

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. 

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.  

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.