Associate Manager
3 days ago
*PURPOSE OF THE ROLE*
Responsible and accountable for the performance of the Enablement Operations team within the Business Operations group to focus on streamlining and enhancing processes and ensuring systemic compliance to defined guidelines
*KEY RESPONSIBILITIES AND ACCOUNTABILITIES*
- Process Improvements
- Intitiating process improvements to address areas of current pain
- Systemic Compliance
- Ensuring that systemic validations are implemented and issues closed by required stakeholders resulting in correctness of information in systems
- Governance of existing processes
- Governance of processes defined (against SLA/timelines) to ensure that the end objective is met
- Performance enhancements and monitoring across support functions
- Working with functions to review and redefine SLAs. Monitoring the SLAs defined
- Reporting
- Reporting of metrics and dashboards, defined
- Customer Satisfaction
- Establish measure for Customer Satisfaction
- Elicit customer satisfaction
- Customer Support
- Ensure timely & adequate support to CBUs in related areas of compliance and streamlining of processes
- People Management
- On-time goal setting and performance development
- Ensure diversity mix
- Employee satisfaction
- Rotation
- Employee Engagement
- Capability Development
- Preparation and execution of deveopment plan
- Orientation to culture development programme
*EDUCATION QUALIFICATION*
- Bachelors degree in any stream
*MINIMUM EXPERIENCE REQUIRED*
- 7+years
- 4+ years of relevant experience
*DOMAIN/ FUNCTIONAL SKILLS*
- Analytical capability
- Experience with Oracle EBS / ERP tools
- Proficiency in MS Excel for reporting
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