Associate Manager

2 weeks ago

Bengaluru, Karnataka, India SLK Digital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

*PURPOSE OF THE ROLE*

Responsible and accountable for the performance of the Enablement Operations team within the Business Operations group to focus on streamlining and enhancing processes and ensuring systemic compliance to defined guidelines

*KEY RESPONSIBILITIES AND ACCOUNTABILITIES*

  • Process Improvements
  • Intitiating process improvements to address areas of current pain
  • Systemic Compliance
  • Ensuring that systemic validations are implemented and issues closed by required stakeholders resulting in correctness of information in systems
  • Governance of existing processes
  • Governance of processes defined (against SLA/timelines) to ensure that the end objective is met
  • Performance enhancements and monitoring across support functions
  • Working with functions to review and redefine SLAs. Monitoring the SLAs defined
  • Reporting
  • Reporting of metrics and dashboards, defined
  • Customer Satisfaction
  • Establish measure for Customer Satisfaction
  • Elicit customer satisfaction
  • Customer Support
  • Ensure timely & adequate support to CBUs in related areas of compliance and streamlining of processes
  • People Management
  • On-time goal setting and performance development
  • Ensure diversity mix
  • Employee satisfaction
  • Rotation
  • Employee Engagement
  • Capability Development
  • Preparation and execution of deveopment plan
  • Orientation to culture development programme

*EDUCATION QUALIFICATION*

  1. Bachelors degree in any stream

*MINIMUM EXPERIENCE REQUIRED*

  1. 7+years
  2. 4+ years of relevant experience

*DOMAIN/ FUNCTIONAL SKILLS*

  • Analytical capability
  • Experience with Oracle EBS / ERP tools
  • Proficiency in MS Excel for reporting

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