Customer Relation Manager

7 hours ago

Ahmedabad, Gujarat, India Getnaukri Full time ₹ 4,00,000 - ₹ 4,50,000 per year

Roles & Responsibilities :

  • Attracts potential customers by answering service questions and suggesting information about other services.
  • Serves customers by providing company service information and lead closings.
  • Opens customer accounts by recording Waitlist information.
  • Maintains customer records by updating detailed information.
  • Daily follow-up with the operational team & updating lead status.
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
  • Prepares service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • To Manage Inbound and Outbound calls in a timely manner
  • Identify customers requirements, clarify information and provide them with the resolution based on company policy
  • Handle any required communication or coordination required between Partners(Tankers) and customers
  • Entering customer and account data from source documents within time limits
  • Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output

Job Types: Full-time, Permanent

Pay: ₹400, ₹450,000.00 per year

Work Location: In person

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