Associate Training Manager-

6 days ago

Pune, Maharashtra, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position

  • Should have good communication skills in English

  • Should have managed a group of Trainers

  • To motivate, develop and mentor team members in a dynamically changing environment

  • Managed group of Process Trainers and Nesting Trainers
  • Ability to plan training & refresher session based on impacted KPIs
  • Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
  • Must be able to coach & mentor the team on a regular basis
  • Must be ready to pick up & drive towards the smooth closure of escalated engagements
  • Able to design and update content on daily/weekly/monthly basis
  • Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
  • Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance
  • Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews
  • Should be able to lead Governance/Escalations calls with the Client
  • Should possess experience into international Chat/Voice process, preferable Telcom experience
  • Excellent Communication skills
  • Experience largely in Telecom Processes

  • 2 years Chat and Sales experience preferred.

  • Experience with technologies and best practices for instructional manuals and teaching platforms

  • Good interpersonal skills and communication with all levels of management
  • Able to multitask, prioritize, and manage the team
  • Leadership, team building, and management skills
  • Review Content for various training courses
  • Good command over spoken and written English
  • Candidate should be ready to work in a 24*7 environment
  • Persuasive Speaking Skills- Able to understand customers' needs and to add value to clients
  • Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer's objections

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