Analyst - Information Technology

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Job overview and responsibilities

This Product Analyst role is within the Passenger Service System Application Development area of United's Digital Technology Team. This role will focus on modern database creation for customer reservations and fulfillment of requested products and services.

In the analyst role, you will be responsible for performing detailed requirements analysis, documenting processes, crafting user stories, triaging issues, facilitating meetings, analyzing data and/or supporting functional/user acceptance testing. To succeed in this role, you should be familiar with Agile scrum software development methodologies, have a natural analytical way of thinking/problem solving and be able to explain difficult concepts to both technical and non-technical users.

• Works on one or more moderate to complex projects and manages projects of a wide scope
• Requires moderate guidance to manage work and time
• Create detailed workflow models and process maps based on input from multiple sources
• Breaks down Features into functional end user focused user stories that are clearly documented, communicated and maintained with the solution and associated analysis
• Interacts daily with agile team members including Architecture, Development, Quality Assurance (QA), Scrum Master and Project Manager
• Reviews and validate QA test plans; support the QA team during test execution

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Computer Science, Information Systems or Business Administration or similar
• 3+ years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably with the audience in mind.
• Integrity and Trust - Involves being widely trusted, being seen as a direct, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions and knowledge transfer
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments and industry practices
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind.
• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
• Partners with the Business and Operations - Acts as valued partner to the business and airport operations and has proven success in developing relationships with similar stakeholders.
• Active listening skills. Ability to align parties and next steps before acting.
• Data Driven – Willingness to gather and understand data across platforms and tools before making judgments and acting.
• Task Management - Delivers quality work on time, translates planning into action by following established procedures. Proactively monitors task status to anticipate and address barriers, resolves or escalates any problems that arise.
• Experience with platforms that support Agile product development and collaboration (e.g., Azure DevOps, Jira, Confluence, Lucid).
• Experience using AI tools (e.g., generative AI, automation platforms) to accelerate product development, and streamline analysis or documentation.
• Previous experience leading, and representing a Product team, in Grooming/Refinement sessions.