Customer Success Manager

4 days ago

Hyderabad Madhapur, India Makro Group Full time

Education : Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)

Job Description:

  • DDi Smart Technology is seeking an experienced and results-driven professional for the role of Success Project Manager
  • The ideal candidate will have a minimum of 7 years of experience, with a strong background in global/international client acquisition success and project management within the Software/IT product development industry
  • As a Success Project Manager at DDi, you will play a crucial role in ensuring the successful execution of projects and the satisfaction of our global clients
  • Responsibilities:Project Planning and Execution:Develop comprehensive project plans, including timelines, milestones, and resource allocation
  • Lead project teams in the successful execution of client projects, ensuring on-time delivery and high-quality outcomes
  • Client Relationship Management:Serve as the main point of contact for clients, maintaining strong relationships throughout the project lifecycle
  • Address client inquiries, concerns, and feedback in a proactive and effective manner
  • Global Client Acquisition:Work closely with the business development team to understand client requirements and expectations
  • Contribute to the acquisition of global clients by providing project management expertise and insights
  • Cross-Functional Collaboration:Collaborate with internal teams, including development, quality assurance, and sales, to ensure alignment and successful project outcomes
  • Communicate project status, risks, and opportunities to stakeholders at all levels
  • Risk Management:Identify and mitigate project risks, ensuring that projects are delivered within scope, on time, and within budget
  • Implement effective risk management strategies to minimize potential project disruptions
  • Quality Assurance:Implement and oversee quality assurance processes to ensure the delivery of high-quality products and services to clients
  • Conduct post-project evaluations to identify areas for improvement and implement lessons learned in future projects

Qualifications :

1 Bachelor's/Master's degree in Computer Science, preferably with an MBA/PG in Business Administration/Business Management

  • 2 Minimum of 7 years of experience in project management within the Software/IT product development industry
  • 3 Proven track record of successful global/international client acquisition and project management
  • 4 Strong understanding of project management methodologies, tools, and best practices
  • 5 Excellent communication, leadership, and interpersonal skills
  • 6 Ability to travel internationally as required

Location - Madhapur, Hyderabad, TS, India (On-Site)

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