Customer Service Executive

2 weeks ago

Bengaluru, Karnataka, India Alphacentric Healthcare Pvt Full time ₹ 4,04,334 - ₹ 6,00,000 per year

(Protyze – D2C Supplements Brand)

Customer Support Executive – Voice, Chat & Email

Location: Bangalore – Kirloskar Business Park, Hebbal

Department: Customer Experience

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 7:00 PM

Mode: On-site

Support Channels: Calls + Chats + Emails

Role Overview:

As a Customer Support Executive at Protyze, you will manage customer interactions across all support channels – voice calls, WhatsApp chat, and email tickets. You will handle product inquiries, order support, delivery issues, and ensure smooth customer experience across the D2C platform.

Key Responsibilities:

  • Respond to customers through phone calls, WhatsApp chats & email.
  • Provide accurate information on Protyze products, ingredients, benefits & usage.
  • Handle order tracking, cancellations, returns, refunds & replacements.
  • Log all customer interactions in CRM tools (Zoho).
  • Manage multiple conversations while maintaining service quality.
  • Coordinate with logistics, warehouse, and operations teams for resolutions.
  • Handle escalations with patience and clarity.
  • Maintain SLAs for response time, resolution time & customer satisfaction.
  • Share insights on common issues to improve customer experience.

Requirements:

  • 2–5 years of experience in voice + non-voice customer support.
  • Excellent communication skills in English ,Kannada & Hindi is mandatory
  • Strong typing & email writing skills.
  • Ability to manage high-volume multi-channel support.
  • Basic Excel/Google Sheets knowledge.
  • Experience with CRM tools (Zoho).
  • Customer-first attitude with empathy and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹10, ₹33,861.18 per month

Benefits:

  • Paid sick time
  • Provident Fund

Application Question(s):

  • Overall Experience ?
  • Current CTC?
  • Expected CTC?
  • Notice period ?

Work Location: In person

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