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Assoc Tech Svc Desk

2 weeks ago

Bengaluru, Karnataka, India Unisys Full time ₹ 2,50,000 - ₹ 5,00,000 per year
  • With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
    • Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
    • Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
    • Contributes to continues improvement of the Service Desk knowledge base.
    • Delivers results in support of the organizations SLAs.
    • Assists with special projects as assigned

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