Service Desk Management Consultant

2 weeks ago

Bengaluru, Karnataka, India Ara Resources Pvt Ltd Full time

About the Client :

ARAs client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees (200000+ in India). India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities. They are recognised for their people first and employee-oriented policies. Along with offering hybrid work options, a Pan India presence gives flexible location options to employees.

Role Summary :

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction.

Key Responsibilities :

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Facilitate training sessions to enhance team capabilities and knowledge sharing.

- Monitor team performance metrics and implement strategies for continuous improvement.

Skills Required :

- Must To Have Skills : Proficiency in Service Desk Management, Service Desk Voice Support.

- Strong understanding of incident management processes and best practices.

- Experience with ticketing systems and customer relationship management tools.

- Ability to analyze and resolve technical issues efficiently.

- Excellent verbal and written communication skills to interact with clients and team members.

Qualifications & Experience :

- The candidate should have minimum 5 years of experience in Service Desk Management.

- Any graduate.

(ref:hirist.tech)

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