Junior IT Service desk
22 hours ago
❖ Provide first line technical support to clients, diagnosis and resolution of client problems.
❖ Serve as the first point of contact for users seeking technical assistance over the phone or email,
❖ Perform remote troubleshooting through diagnostic techniques and pertinent questions
❖ Determine the best solution based on the issue and details provided by users
❖ Walk the users through the problem-solving process
❖ Direct unresolved issues to the next level of support personnel
❖ Provide accurate information on IT products or services
❖ Record events and problems and their resolution in logs
❖ Follow-up and update user's status and information
❖ Pass on any feedback or suggestions by users to the appropriate internal team
❖ Identify and suggest possible improvements on procedures
❖ Follow-up on the progress of the incident until closure. Escalate the unresolved incident to respective L2 engineers
which may range from very straightforward problems through to more complicated issues.
❖ Handle interaction and updates customer on Incident status/resolution in accordance with SLA.
❖ Work with internal and external resolver groups regarding queries by end user on incident status on daily basis to
ensure issue resolution in accordance with Service Level Agreement (SLA).
❖ Tickets/Incidents are acknowledged on time and business user expectation are set and kept up to date on their ticket
progress. Incidents are properly updated with all relevant information
❖ Record and classify all customers and queries
❖ Respond to and diagnose incidents in a customer focused environment by demonstrating strong ability to perform
Technical Helpdesk Skills.
❖ Prioritize and resolve issues identified by customers and other teams in a timely manner.
❖ Manage customer complaints and queries
❖ Maintain a high degree of customer service for all support queries to ensure that service level standards are exceeded
❖ Meet all KPI set by operation management team.
❖ Any other duties that may be assigned from time to time for the benefit of the Employer
ESSENTIAL CRITERIA
•Candidate must possess at least a Diploma, Advanced/Higher/ Graduate Diploma,Bachelor's Degree, Computer
Science/Information Technology, or equivalent.
•Required skills: Service desk, Technical Helpdesk.
• Required language (s): Malay and English
• At least 1-3 year(s) of working experience in the related field is a plus
• Preferably Junior Executives specializing in Technical and Helpdesk Support or equivalent.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of retail computer systems, mobile devices and other tech products ABOUT SSQUAD vh
Service Desk Support Job Description SKILLS/ REQUIREMENTS RESPONSIBILITIES CAREER SUMMARY
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• An analytical mind and strong problem-solving ability
• Willing to work in 24/7 on rotation and shift environment and on public holidays.
• Experience in supporting Retail environment will be an added advantage
-
Service Desk Specialist
1 week ago
Bengaluru, Karnataka, India LogFix SCM Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...
-
Service Desk Agent
19 hours ago
Bengaluru, Karnataka, India A&O IT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year6 month fixed term contract working UK office hoursAs Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of...
-
Senior Service Desk
2 weeks ago
Bengaluru, Karnataka, India, Karnataka LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
-
Service Desk
2 weeks ago
Bengaluru, Karnataka, India Anya Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per yearPosition: L1 Service Desk / Technical Support (Freshers)Location: Bangalore / Coimbatore (Work-from-Home option available)About the Role:We are looking for enthusiastic fresh graduates to join our L1 Service Desk / Technical Support team. This role offers exposure to technical support operations with opportunities to grow into L2/L3 roles and eventually...
-
Lead, Service Desk
16 hours ago
Bengaluru, Karnataka, India Zones Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...
-
Service Desk Engineer
6 days ago
Bengaluru, Karnataka, India Manning Consulting Full time ₹ 4,00,000 - ₹ 7,00,000 per yearJob Opening For Service DeskQualification- Graduation requiredProfile- Service Desk, Incident Management, SLA, Ticketing tools.Experience minimum 1+Service DeskPackage upto 7LPALocation- BangaloreWork Mode- Work from Office5 days working & US shiftFor more information contact PriyankaContact no mail id-
-
Service Desk Engineer
22 hours ago
Bengaluru, Karnataka, India Betsol Full time ₹ 4,00,000 - ₹ 12,00,000 per yearService Desk Engineer Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...
-
Service Desk Engineer
1 week ago
Bengaluru, Karnataka, India Betsol Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Engineer
6 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Engineer
5 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
